Hotel Front Office Management 5th Edition
John Wiley and Sons Ltd, December 2010, Pages: 492
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
Chapter 1 Introduction to hotel management 1
Chapter 2 Hotel organization and the front office manager 37
Chapter 3 Effective interdepartmental communications 73
Chapter 4 Property management systems 95
Chapter 5 Systemwide reservations 129
Chapter 6 Revenue management 165
Chapter 7 Guest registration 184
Chapter 8 Managing the financials 222
Chapter 9 Guest checkout 237
Chapter 10 Preparation and review of the night audit 261
Chapter 11 Managing hospitality 308
Chapter 12 Training for hospitality 336
Chapter 13 Promoting in-house sales 362
Chapter 14 Security 381
Chapter 15 Executive housekeeping
James A. Bardi Penn State University .
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