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Benchmarking the Total Cost of Wireless Mobility Management (WMM)
AOTMP, July 2010, Pages: 23
Managing the telecom budget and human capital requirements can be a difficult proposition for the enterprise. In the second of a two part series of research publications, AOTMP focuses on the wireless environment which include wireless voice and data and associated services. This report serves as a guide for the enterprise in order to assess their own telecom budgets while providing FTE and other key benchmarks for managing wireless mobility management activities.
Executive Summary
While managing the telecom environment, enterprises oftentimes ask themselves these important questions:
- How do our telecom costs compare against other organizations?
- Do we have too few or too many resources performing a specific activity?
- How does our performance in other telecom expense management categories compare to others?
With these questions in mind, AOTMP embarked upon a research initiative to assess the total cost of managing the telecom environment. In the second of a two part series of research publications, AOTMP focuses on managing the wireless environment which includes wireless voice and data services. The first report in the series encompassed the fixed telecom environment.
This report serves as a guide for the enterprise in order to assess cost and efficiency metrics relative to other organizations. Among others, specific comparative benchmarks include:
- Line Item Telecom Budget Cost Comparisons
- Average FTE Requirements for WMM Activities
- Average Number of Wireless Contracts
- Average Wireless Contract Length
- Average Number of Wireless Service Providers
- Reporting Effort Metrics
The ultimate goal within telecom environment management is to measure and consider the contributions of all areas of the environment. This report and related content will focus specifically on the financial and resource elements of the wireless environment.
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