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Argentinean and Chilean Contact Center Outsourcing Services Markets 2010 Product Image

Argentinean and Chilean Contact Center Outsourcing Services Markets 2010

  • Published: April 2011
  • Region: Argentina, Chile
  • 77 Pages
  • Frost & Sullivan

This Frost & Sullivan research service titled Argentinean and Chilean Contact Center Outsourcing Services Markets 2010 examines trends and forecasts market demand for services delivered both in each of the local markets and those provided from these countries to others overseas. In this research, Frost & Sullivan's expert analysts thoroughly examine the following services: customer care, retention and acquisition, sales, technical support, help desk, and debt collection.

This study examines trends in Argentina and Chile Contact Center Outsourcing Services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excluding those offshore operations in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer-agent interaction services in Argentina and Chile.

Market Overview:

Cost-efficient Argentinean and Chilean Contact Centre Outsourcing Services Market to Gain Foothold after Losing Short-term READ MORE >

1. Executive Summary

2. Market Overview
- 2.1 Market Overview
- 2.2 Market Engineering Measurements
- 2.3 Delivery and Staffing Models
- 2.4 Industry Challenges
- 2.5 Market Drivers
- 2.6 Market Restraints

3. Market Analysis and Forecasts
- 3.1 Current Market Scenario – Argentina
- 3.2 Current Market Scenario – Chile
- 3.3 Market Forecasts

4. Outsourcing Services
- 4.1 Trends in Outsourcing Services
- 4.2 Types of Services

5. Offshore Outsourcing
- 5.1 Argentina Offshore Market
- 5.2 Chile Offshore Market

6. Competitive Environment
- 6.1 Competitive Structure
- 6.2 Competitive Structure Analysis
- 6.3 Market Share Analysis

List of Figures

Contact Center Outsourcing Services Market: Impact of Top Industry Challenges (Brazil), 2010-2015 18
Contact Center Outsourcing Services Market: Market Drivers Ranked in the Order of Impact (Brazil), 2010-2015
Contact Center Outsourcing Services Market: Market Restraints Ranked in the Order of Impact (Brazil), 2010-2015
Contact Center Outsourcing Services Market: Revenue Forecasts (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Revenue Forecasts for Domestic Services (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Forecasts of Number of Outsourced Positions (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Percent of Revenues by Service Type (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Revenue Forecasts by Service Type (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Revenue Forecasts for Offshore Services (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Competitive Structure (Brazil), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Tier of Competition (Brazil), 2009
Contact Center Outsourcing Services Market: Market Engineering Measurements (Brazil), 2009
Contact Center Outsourcing Services Market: Revenue Forecasts (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Percent of Revenues by Origin (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Revenue Forecasts for Domestic Services (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Percent of Revenues by Provider Type (Brazil), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Major Industry Vertical (Brazil), 2009
Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type (Brazil), 2009
Contact Center Outsourcing Services Market: Revenues by Automated vs. Live Agent (Brazil), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Services Provided (Brazil), 2009
Contact Center Outsourcing Services Market: Revenue Forecasts for Offshore Services (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Percent of Offshore Service Revenues by Origin (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Company Market Share by Revenues (Brazil), 2009

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