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Brazilian Contact Center Outsourcing Services Market 2010 Product Image

Brazilian Contact Center Outsourcing Services Market 2010

  • ID: 1756000
  • April 2011
  • Region: Brazil
  • 60 Pages
  • Frost & Sullivan

This Frost & Sullivan research service titled Brazilian Contact Center Outsourcing Services Market 2010 provides an in-depth analysis of the market drivers and restraints, industry trends, and competitive environment in addition to the challenges and issues faced by market participants.

This study covers the state of the Brazilian Contact Center Outsourcing market, analyzing drivers and restraints for growth, market trends, demand, offshore status and local trends. Afterwards, market growth for local market segments are forecasted. In addition, an analysis of the competitive situation including vendors' market shares is performed. The competitive environment was also broken down into 4 Groups of contact center providers. The base year is 2009 with forecasts running through 2015. Further, segmentation over type of contact medium, services and vertical revenues is provided.

Market Overview

The Brazilian Contact Center Outsourcing Services Market Poised for Further Vendor Consolidation as Large Participants Gain Strength

The Brazilian contact center outsourcing services market had experienced quite an interesting year in 2009. The repercussions of the new READ MORE >

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1. Executive Summary

2. Market Overview
- 2.1 Market Overview
- 2.2 Market Engineering Measurements
- 2.3 Delivery and Staffing Models
- 2.4 Market Trends
- 2.5 Industry Challenges
- 2.6 Market Drivers
- 2.7 Market Restraints

3. Market Analysis
- 3.1 Current Market Scenario
- 3.2 Market Forecasts

4. Outsourcing Services Trends in Services
- 4.1 Types of Services

5. Offshore Outsourcing
- 5.1 Brazil Offshore Market
- 5.2 Offshore Market 2009 -Main Highlights

6. Competitive Environment Competitive Structure
- 6.1 Market Share Analysis

7. About Frost & Sullivan

List of Figures

Contact Center Outsourcing Services Market: Impact of Top Industry Challenges (Brazil), 2010-2015
Contact Center Outsourcing Services Market: Market Drivers Ranked in the Order of Impact (Brazil), 2010-2015
Contact Center Outsourcing Services Market: Market Restraints Ranked in the Order of Impact (Brazil), 2010-2015
Contact Center Outsourcing Services Market: Revenue Forecasts (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Revenue Forecasts for Domestic Services (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Forecasts of Number of Outsourced Positions (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Percent of Revenues by Service Type (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Revenue Forecasts by Service Type (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Revenue Forecasts for Offshore Services (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Competitive Structure (Brazil), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Tier of Competition (Brazil), 2009

List of Charts

Contact Center Outsourcing Services Market: Market Engineering Measurements (Brazil), 2009
Contact Center Outsourcing Services Market: Revenue Forecasts (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Percent of Revenues by Origin (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Revenue Forecasts for Domestic Services (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Percent of Revenues by Provider Type (Brazil), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Major Industry Vertical (Brazil), 2009
Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type (Brazil), 2009
Contact Center Outsourcing Services Market: Revenues by Automated vs. Live Agent (Brazil), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Services Provided (Brazil), 2009
Contact Center Outsourcing Services Market: Revenue Forecasts for Offshore Services (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Percent of Offshore Service Revenues by Origin (Brazil), 2009-2015
Contact Center Outsourcing Services Market: Company Market Share by Revenues (Brazil), 2009

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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