|
|
 |
|
Viewing report
|
|
|
Caring for the Customer SS3. Edition No. 3
Elsevier Science and Technology, June 1997, Pages: 96
This workbook will enable managers to:
? explain the meaning and significance of customer care;
? identify their internal and external customers;
? identify their customers' expectations and any areas in which they are failing to meet them;
? provide an effective lead for their team in raising the standard of customer care;
? ensure that they and theirr team members perform to a high standard in customer-contact situations.
|
|
|
|
