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Designing the Best Call Center for Your Business, 2nd Edition. Edition No. 2

Elsevier Science and Technology, Jan 2005, Pages: 300


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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

This revised and expanded edition examines all key aspects of opening and expanding a live agent call center.

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