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User-Centered Design Stories. Interactive Technologies
Elsevier Science and Technology, June 2007, Pages: 560
Intended for both the student and the practitioner, this is the first user-centered design casebook. It follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation. In this book, the reader is asked to perform analysis of dozens of UCD work situations and propose solutions for the problem set.
The problems posed in the cases cover a wide variety of key tasks and issues facing practitioners today, including those that are related to organizational/managerial topics, UCD methods and processes, and technical/ project issues. The benefit of the casebook and its organization is that it offers the new practitioner (as well as experienced practitioners working in new settings) the valuable practice in decision-making that one cannot get by reading a book or attending a seminar.
The first User-Centered Design Casebook, with cases covering the key tasks and issues facing UCD practitioners today.
Each chapter based on real world cases with complex problems, giving readers as close to a real-world experience as possible.
Offers "the things you don't learn in school," such as innovative and hybrid solutions that were actually used on the problems discussed.
Justifying, developing, and starting a UCD Program
Raising awareness and educating others in the work enviornment
Hiring UCD professionals
Estimating and pricing a UCD effort
Selecting appropriate user research methodologies
Selecting appropriate evaluation methodologies
Designing a user iterface
Designing user help
Web site information architecture
Addressing accessibility issues (i.e. designing for those with disabilities)
Applying UCD to middleware/products with no obvious user interface
Managing the politics of UCD in the Workplace
Recruiting for a UCD effort
Developing and delivering UCD training
Interplay of the business model/business requirements and user requirements
Cost-Justifying a UCD effort.
Carol Righi is a Director of User Experience at Perficient. Carol has worked in User-Centered Design for more than 20 years and is widely considered a UCD thought leader. Carol has performed user research, usability evaluation, and interaction design for companies such as IBM, Google, Yahoo, Intuit, A. G. Edwards, Mapquest, Met Life, and many others. She has served as manager for numerous UCD efforts and has helped lead the development of the UCD competency in various organizations, including IBM. Carol has also designed and developed many standup and e-learning courses in UCD and has trained thousands of students. She received her undergraduate degree in psychology in 1981 and her Ph.D. in school/educational psychology with a concentration in computer applications to education in 1988, both from Fordham University in New York City.
Janice James is Director of User Experience at Perficient and has more than 18 years of experience in the field of human factors, usability and user-centered design and development for software, hardware, travel, Internet, financial services, education, health care and retail products and services. During the last eight years as principal of her own consulting firm, Simply Usable through Design, she has focused on providing usability engineering and interface design consulting services to companies ranging in size from start-ups to Fortune 500s, including CNet, AOL/Netscape, Hewlett Packard, Unisys, Intuit, Humana, BestBuy.com, eBay, AARP and McGraw-Hill, to name a few. Janice has a broad range of experience in all types of usability and user-centered design processes. She also founded the Kentuckiana Chapter of STC and co-founded the Society for Technical Communications' Professional Interest Committee on Usability.