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Phone Requirements Change - Softphones, Mobile Devices, IP Hardphones Collide or Converge?
Nemertes Research, April 2010, Pages: 4
Numerous organizations are evaluating their use of softphones, mobile devices, and desktop phones. They are trying to discern how to integrate the three, in terms of usability, voicemail, and single number service. They are evaluating whether softphones can replace desktop phones, or whether mobile devices can replace both. This issue paper provides guidance on how companies can efficiently use communications devices to support a mobile workforce.
The Issue:
Organizations must evaluate how they use communications devices, including mobile smartphones, desktop phones, and softphones. In doing so, they will determine which devices or combination of devices will be most cost-effective for the organization.
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