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Operationalizing Cloud: The Move Towards a Cross-Domain Service Management Strategy
Enterprise Management Associates, Feb 2011, Pages: 27
The overarching goal of this EMA research report is to provide useful points of comparisons for IT executives, cross-domain service management organizations and other strategic groups seeking to optimize their Cloud investments in a broader service management context. The vision underlying this requires accepting the fact that Cloud computing technologies are in the end, just that - technologies. Rather than being ends in themselves, they are a means for supporting the core requirements that have always gained the attention of more mature service management teams: the more effective delivery and alignment of IT services in support of business or organizational outcomes.
However, Coud is also stimulating cultural and process changes as IT becomes less of a 'territory' to be defended in the interest of vested skill groups, and more a fluid and dynamic broker of internally and externally developed business services.
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