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2010-2011 Korea SMB State of the Cloud – Market Overview

AMI Partners, March 2011

Multiple factors are giving Cloud adoption stronger momentum among SMBs. Key among these is the growing ubiquity of broadband, mobility and smart devices which have collectively raised the level of data & application access, collaboration and interest in cloud services.

This report provides an overview of the growing impact of Cloud Services on the SMB market from the following perspectives:

- Cloud mindset and economic influence
- Cloud-enabling platforms infrastructure and devices
- SaaS, Unified Communications (UC) and Remote Managed IT Services (RMITS)
- Current and planned adoption and deployment of cloud solutions
- Cloud usage behavior, decision making and purchase channels

Introduction & Background

Korea SMB Cloud Services Overview: Introduction & Background

SMB Executive Highlights – State of the Cloud

Executive Summary: Six Key SMB Cloud Drivers for 2011

Executive Summary: SMB Cloud Driver #1

Executive Summary: SMB Cloud Driver #2

Executive Summary: SMB Cloud Driver #3

Executive Summary: SMB Cloud Driver #4

Executive Summary: Cloud Driver #5 (SB)

Executive Summary: Cloud Driver #5 (MB)
Executive Summary: SMB Cloud Driver #6

Firmographics, Business Performance and Expectations

Korea SMB Overview of Market Sizing, PC and Internet Penetration by Employee Size and Vertical Industries

Korea SMB Concern About Impact of Current Economic Climate on Business

Korea SMB Expectations About Upcoming Business Conditions in the Next 3-6 Months

Korea SMB Firmographics / Business Background

Korea SMB Workforce Demographics

Korea SMB Revenues

Korea SMB ICT (Information and Communications Technology) Solutions – Current & usage Plans

Korea SMB IT/Telecom Service and Support Management

Korea SB Computer Usage By Type – Current and Planned

Korea MB Computer Usage By Type – Current and Planned

Korea SMB Windows 7 Operating System Usage

Korea SMB Server vs. Peer-to-Peer LAN

Cloud Enabling Platforms, Devices and Infrastructure – Usage and Plans

Mobility

Korea SMB Smartphone Overview

Korea SMB Wireless Internet/Modem Cards Overview

Broadband

Korea SMB Internet Access Overview

ICT Solutions

Korea SMB Networking, Communications, and Software Solutions Usage – Current and Planned

Korea SMB Average Spending on ICT Products and Solutions

Korea SMB Website Overview

Korea SMB E-Commerce Overview

Korea SMB Cloud Services – Adoption and Opportunity Assessment

SaaS/Applications Assessment
Korea SMB Productivity/Communications Suites Overview

Korea SMB Productivity/Communications Suite Brands

Korea SMB Email Domain

Korea SMB Email Domain by Employee Size

Korea SMB Email Domain by Vertical Industry

Korea SMB On-Premise Email Usage

Korea SMB Hosted Email Overview

Korea SMB Hosted Email – By Employee Size

Korea SMB Hosted Email – By Vertical Industry

Korea SMB Interest in Procuring Hosted Applications or SaaS

Korea SMB Interest in Procuring Hosted Applications or SaaS By Employee Size
Korea SMB Interest in Procuring Hosted Applications or SaaS By Vertical Industry
Korea SMB Hosted/Online Business Management Applications Penetration

Korea SMB Hosted/Online Business Management Applications Penetration by Employee Size

Korea SMB Hosted/Online Business Management Applications Penetration by Vertical Industry

Korea SMB Level of Interest in Acquiring Hosted/Online Business Management Applications

Korea SMB Level of Interest in Acquiring Hosted/Online Business Management Applications By Employee Size

Korea SMB Level of Interest in Acquiring Hosted/Online Business Management Applications By Vertical Industry

Korea SMB Hosted/Online Business Management Applications: Types of Usage & Spending

Infrastructure/Communications Assessment

Korea SMB Hosted ICT Solutions Penetration & Interest

Korea SMB Hosted ICT Solutions Penetration & Interest by Employee Size

Korea SMB Hosted ICT Solutions Penetration & Interest by Vertical Industry

Korea SMB Instant Messaging and/or PC-to-PC Chat Application Usage

Korea SMB Preferences for Hosted Servers and Hosted Storage: Public vs. Private
Korea SMB Preferences for Hosted Servers and Hosted Storage: Public vs. Private by Employee Size

Korea SMB Preferences for Hosted Servers and Hosted Storage: Public vs. Private by Vertical Industry

Korea SMB Interest in Subscribing to Integrated Online Productivity Suite

Korea SMB Interest in Subscribing to Integrated Online Productivity Suite by Employee Size

Korea SMB Interest in Subscribing to Integrated Online Productivity Suite by Vertical Industry

Remote Managed IT Services (RMITS)

Korea SMB Usefulness of Remote Managed IT Services

Korea SMB Usefulness of Remote Managed IT Services by Employee Size

Korea SMB Usefulness of Remote Managed IT Services by Vertical Industry

Channels

Korea SMB Purchase Channel Preferences for SaaS/Integrated Online Services

Korea SMB Purchase Channel Preferences for Remote Managed IT Services

Appendix

Korea SMB – Definitions by Type of Business

Korea SMB Vertical Industry Definitions

Korea SMB – Acronyms

Korea SMB Survey Process

Korea SMB Weighting Factors by Employee Size and Sampling Pool by Type of Business

Contact Information

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