Contents:

Introduction Market Context Customer Focus Competitive Dynamics The Future Decoded INTRODUCTION What is IMPACT 2001? What is this report about? Who is the target reader? How to use this report ACTION POINTS Introduction Action points MARKET CONTEXT Introduction Key findings Market size Online consumer market Online consumer spend Online payments Market segments Drivers and trends Online security Security protocols Disintermediation of banks Opportunities Niche products Secure payment products Bridging the gap between online and offline Other issues Electronic signatures Economic downturn Conclusions CUSTOMER FOCUS Introduction Key findings Customer identification Online consumer behavior Segmenting consumers by online purchasing behavior Customer requirements Consumer concerns Country splits Retailer concerns Branding and marketing Targeted marketing Distribution channels B2C distribution B2B distribution Customer acquisition and retention Acquisition difficulties Viral registration Automatic registration Customer retention Conclusions COMPETITIVE DYNAMICS Introduction Key findings Competitor identification Credit and debit cards Europay / MasterCard Card-related solutions Orbiscom Pre-paid solutions Smartcreds P2P payments PayPal eWallets Earthport Other solutions Paybox Electronic Transaction Corporation (ETC) Benchmarking ePayment solutions Competitive structure The marketplace The role of banks Conclusions THE FUTURE DECODED Introduction Key findings Market forecasts Consolidation of players The catalyst The impact Successful solutions Catalyst Impact Conclusion APPENDIX Supplementary data Research methodolgy Definitions Future reading Relevant links SPP writing team