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ITIL V3 Managing Across the Lifecycle (MALC) Certification Training
itSM Solutions, May 2011
ITIL® Online Self-Paced Training and Certification
ITIL® eTrainer™ is the industry's first online training solution that delivers on demand, self-paced Foundation through Expert ITIL certification training direct to your PC. This flexible online training solution delivers the value of the classroom experience (lectures, courseware, mentoring, and exams) without the problems (scheduling, time) and expense (instructor, travel) of the classroom venue. Through its online LinkedIn support group, My itSM Mentoring Community™, ITIL® eTrainer™ offers further value by providing ITIL Expert mentoring and guidance before, during, and after the training takes place.
Each self-paced class includes:
- Individual or Role-Based Licenses: Provides students the option to purchase their certifications one class at a time, or as a part of a discounted, role-based value bundle.
- Online Prerecorded Video Lectures: Enables students to control their own training schedule and venue (home, office, or training center).
- Online Student Courseware: Enables students to review the courseware online and print out one local copy that they can add to their ITSM professional development library.
- Online Exam Services: Enables students to purchase exam vouchers online along with selecting the proctoring method (online using a web cam proctor or at a CSME testing center) that best meets their needs. Passing score for each exam is 70% and Certification is through CSME
- Online Mentoring Services: Through our online support group, My itSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam, along with the ongoing practical guidance they will need when applying ITSM best practices in a real world environment.
- Reactivation Lifeline: If for any reason the student is pulled away for business or personal reasons after activating a class license, the student can request a one-time, no-cost, 15-day extension for that class.
- Class Extensions: Enables students to purchase a low-cost, 15-day extension for a class when they have already consumed their no-cost reactivation lifeline.
- PDU Credits: Enables students to receive PDU credits that can be applied to maintaining one’s PMI/PMP status.
- Optional Program Management and Reporting Services: ITSM Solutions will monitor, manage, and report on student progress throughout the entire training program.
ITIL V3 Capstone – Managing Across the Lifecycle (MALC)
This CSME accredited, self-paced video training program is for individuals seeking to take the final class on the path to ITIL Expert certification.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to IT Service Management Business and Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Managerial Functions
- Understanding Organizational Challenges
- Lifecycle Project Assessment
- Understanding Complementary Industry Guidance
The program comes with 5 hours of instructor-led video presentations, online student workbook, practice exams, and membership in the LinkedIn community, My itSM Mentoring Community™. Students should have purchased and read a copy of the complete ITIL V3 library from the OGC.
Prerequisite: Candidates must already hold the ITIL Foundation Certificate in IT Service Management (two credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.
Target Audience: Executives, managers, supervisory staff, team leaders, architects, planners, and individuals involved in the mentoring management and the Service Lifecycle specialist teams.
Credits Earned:
- 5 ITIL Expert Credits
- 38 PDU Credits
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