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Business Process Management (BPM) - Global Strategic Business Report
Global Industry Analysts, Inc, April 2012, Pages: 976
This report analyzes the worldwide markets for Business Process Management (BPM) in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets.
The report profiles 138 companies including many key and niche players such as Adobe Systems Incorporated, Appian Corporation, Fujitsu America, Inc., Global 360, Inc., Hewlett Packard Development Company, IBM Global Services, Intalio, Inc., Metastorm, Inc., Microgen plc, Microsoft Corporation, Oracle Corporation, Pegasystems, Inc., Progress Software Corporation, Red Hat, Inc., SAP AG, Software AG, TIBCO Software, Inc., and Vitria Technology, Inc.
Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.
Please note: Reports are sold as single-site single-user licenses. Electronic versions require 24-48 hours as each copy is customized to the client with digital controls and custom watermarks.
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BUSINESS PROCESS MANAGEMENT (BPM)
A GLOBAL STRATEGIC BUSINESS REPORT
CONTENTS
I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-3
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3
II. Executive Summary
1. INDUSTRY OVERVIEW II-1
BPM: A Tool for Efficient Process Management II-1
Recession and the BPM Market II-1
Automation: Strategy to Ride through Tough Times II-2
Factors Influencing Growth in the BPM Market II-2
Cloud Computing to Fuel Growth II-4
Growing Demand for BPM Software Tools II-4
Common Tools in Use II-5
BPM Infrastructure Market - An Overview II-5
Factors Affecting Growth in BPM Infrastructure Market II-6
Commercial BPM Market II-6
2. MARKET DYNAMICS II-8
Focus on ‘Simplified' BPM II-8
BPM Aids in Implementation of Automated Processes II-8
BPM Seamlessly Unites Enterprise II-8
Alignment of IT with BPM II-9
New Technologies: Potential for Growth II-9
Adoption of Dynamic BPM II-9
Composition: The Preferred Alternative to Code Writing II-9
Convergence Between BPM and Mature Technologies II-10
Greater Multi-Enterprise Integration II-10
Graphic Process Modeling Finds Favor Over Textual Model II-10
Other Emerging Trends II-10
Customer-Centric Strategies Drive Process Changes II-11
Enterprise 2.0 - The New BPM Version II-11
Emergence of the SaaS Model II-11
Increased Transparency & Ease of Use II-12
Increased Collaboration II-12
Easy Integration & Rapid Implementation II-12
Reduced Capital Expenditure & Risk II-12
Greater Consumer Satisfaction II-13
SOA and BPM: Solutions for Enhancing Process Efficiency II-13
Human-Centric BPM: Potential for Growth II-14
BPM Complements Business Activity Monitoring II-14
3. COMPETITIVE LANDSCAPE II-15
The Leading Market Players II-15
Vendor Classification by Functionality II-15
Competition Intensifies Between Pure Play and Large Vendors II-15
Business Process Engine Market II-16
Table 1: Leading Players in the Global Business Process
Engine License, Maintenance and Services Market (2010):
Percentage Share Breakdown of Revenues for IBM, Oracle,
Adobe, Software AG, Microsoft, Pegasystems, TIBCO and Others
(includes corresponding Graph/Chart) II-16
BPM Automated Process Market II-17
Table 2: Leading Players in the Worldwide Business Process
Automation License, Maintenance and Services Market (2010):
Percentage Share Breakdown of Revenues for IBM, Oracle,
Software AG, TIBCO and Others (includes corresponding
Graph/Chart) II-17
Business Process Change Building CRM Market II-17
Table 3: Leading Players in the Global Business Process
Change Building CRM Market (2010): Percentage Share Breakdown
of License, Maintenance and Services Revenues for
Pegasystems, IBM Global Services, Accenture, and Others
(includes corresponding Graph/Chart) II-17
BPM Document Automated Process Market II-18
Table 4: Leading Players in the Worldwide Business Management
Document Management License, Maintenance and Services Market
(2010): Percentage Share Breakdown of Revenues for Adobe,
Microsoft, and Others (includes corresponding Graph/Chart) II-18
4. PRODUCT OVERVIEW II-19
Business Process Management: A Conceptual Definition II-19
The Need for BPM II-19
BPM Characteristics II-19
Historical Perspective II-20
Evolution of Commercial BPM II-20
BPM Life Cycle II-21
Design Phase II-21
Modeling Phase II-21
Execution Phase II-22
Monitoring Phase II-22
Optimization Phase II-22
Business Activity Monitoring (BAM) II-22
BPM Software and Solutions II-23
Requirements of BPM Software II-23
BPM Suite (BPMS) II-24
Components of BPMS II-25
BPM Suite Functionality II-26
Business Process Flexibility II-28
Business Process Management Services II-28
BPM Standards: An Insight II-29
Business Process Management Notation (BPMN) II-29
Business Process Execution Language (BPEL) II-29
Advantages of Employing BPM II-30
Business Benefits II-30
Decreased Costs II-30
Increased Revenues II-30
Simplified Installation II-30
Improved Agility II-30
Transparency II-30
Process Refinement II-31
Centralization of Data II-31
Less Training II-31
Simpler Upgrades II-31
Challenges Faced in BPM adoption II-31
5. END-USE MARKETS: AN OVERVIEW II-32
BPMS - The New Obligation for Every Industry II-32
BPM Role in Select Industry Verticals II-32
BPM Applications in Various Sectors II-33
BPM End-Use Segment Analysis II-33
Table 5: Global BPM Market (2010): Percentage Share Breakdown
of Revenues by End-Use Segment for Banking, Financial
Services, Manufacturing, Telecommunications, Insurance,
Retail, and Others (includes corresponding Graph/Chart) II-34
BPM Software in Banking Sector II-34
BPM Software in Government Sector II-35
BPM in the Pharmaceuticals Industry II-35
6. PRODUCT INTRODUCTIONS/INNOVATIONS II-36
ViryaNet and Intalio to Unveil Mobile Workforce Management™ II-36
BonitaSoft Launches Bonita Open Solution 5.3 II-36
IBM Launches Blueworks Live II-36
Questetra Introduces Version 7 of BPM SaaS Suite II-36
Progress Software Launches Progress® OpenEdge® BPM II-37
Oracle Introduces Oracle BPM Suite 11g II-37
Alfresco Software Introduces Activiti BPM technology II-37
Progress Software Launches Progress® Responsive Process
Management Suite II-37
Software AG Launches Communication Enabled BPM Solution II-38
Global 360 Introduces analystView 3.0 II-38
Virtusa Introduces Business Process Competency Center II-38
Smart Online Launches OneBiz 1.1 II-39
Pegasystems Releases Customer Process Manager™ Software II-39
Pegasystems Releases SmartPaaS™ Platform-as-a-Service II-39
Newgen Software Technologies Introduces OmniFlow Version 8.0 II-40
Intalio Launches Intalio|BPM 6.0 II-40
Lombardi Introduces Teamworks 7 II-41
Callidus Software Launches BPM Solution for Incentive Management II-41
Appian Unveils the Appian 6 BPM Suite II-42
Fujitsu Releases Interstage BPM Version 11 II-42
Vitria Upgrades BPM Suite with Cloud Computing II-42
Global 360 Announces BPM Integration with Microsoft BizTalk
Server 2009 II-43
Global 360 Introduces viewPoint™ Persona-Based BPM Solution II-43
7. PRODUCT INTRODUCTIONS/INNOVATIONS - A HISTORIC PERSPECTIVE BUILDER II-44
Intalio Introduces Intalio|On Demand Open Source BPM System II-44
Oracle Rolls Out Oracle® BPM Suite II-44
Vitria Introduces the M3O Web 2.0 BPM Suite II-44
Savvion Unveils Savvion Banking Foundation II-44
Fujitsu Rolls Out Interstage® Business Process Manager Version 10 II-45
IBM Launches New Range of BPM Services and Software II-45
Progress Software Launches Progress Actional 7.1 SOA
Management Product Line II-46
QPR Software Launches QPR 8 II-46
Oracle Unveils Oracle Business Process Management 10g Release 3 II-46
Savvion Introduces Savvion BusinessManager 7.5 II-47
Pegasystems Unveils Business Process Management Platform-as-a
-Service II-47
CSB-System Unveils Updated Version of BPM Software II-47
Amadeus International Rolls Out eQCM[R] Version 7.3 II-47
BEA Unveils BPM Assessment Tool II-48
ARINC Managed Services Launches Business Process Management
Tools for Airports II-48
8. RECENT INDUSTRY ACTIVITY II-49
Progress Software Purchases Savvion II-49
IBM Acquires Lombardi II-49
Invensys Acquires Skelta Software II-49
Accenture Takes Over Knowledge Rules II-49
Invensys Skelta Enters into a Strategic Partnership with ZILLIONe II-50
TCS Inks an Agreement with Pegasystems II-50
Larsen & Toubro Infotech Enters into Strategic Agreement with IBM II-50
Northrop Grumman Obtains Business Contract from Texas Local
Government II-50
Wipro Collaborates with Pegasystems II-51
Metastorm Extends Asian Operations II-51
IBM Acquires ILOG II-51
MphasiS Takes Over AIG Systems Solutions II-51
IBM Acquires SPSS II-52
Liaison Technologies Takes Over First Thought Consulting II-52
inubit Partners with Cavendish to Expand BPM Suite Market II-53
Accenture and Banco Santander Ink Agreement II-53
HCL Technologies Signs Strategic Deal with Savvion II-54
eXo Platform Collaborates with BonitaSoft II-54
Metastorm Selects Formscan II-54
Cordys Inks Agreement with Powel II-54
Aufait Technologies and Intalio Enter into Strategic Partnership II-55
PNMsoft and Microsoft Collaborate II-55
RvaluE Enters into Strategic Partnership with Newgen Software
Technologies II-55
EFG Financial Products Chooses Appian Enterprise II-56
Singularity Partners with MphasiS II-56
Verizon Communications and BuilderMT Sign Agreement II-56
MetaPower International Bags Purchase Order II-57
Aviva Chooses Lombardi II-57
SSH Selects Appian Enterprise BPM Suite II-57
MetaPower Secures Australian Patent for UCoDA BPM Technology II-58
Global 360 Aligns Teams Up with KnowledgeLake II-58
Ascentn Adopts New Company Name II-59
9. STRATEGIC CORPORATE DEVELOPMENTS - A HISTORIC PERSPECTIVE BUILDER II-60
Emtec Takes Over eBusiness Applications Solutions and Aveeva II-60
Village EDOCS Acquires Decision Management Company II-60
Inspire Technologies Acquires GFT inboxxs BPM products II-60
Red Hat Takes Over Amentra and JBoss II-61
EDM Group Acquires Business Designs II-61
Situs Acquires Snapwire II-61
Idhasoft Takes Over Enterpulse II-61
SAP Ventures Acquires Minority Stake in Newgen Software
Technologies II-62
Open Text Takes Over Spicer Corporation's Division II-62
Anone® Enters into Partnership with Appian II-62
Tibco Software Enters into Partnership with OpenSpan II-63
JNetDirect Enters into Partnership with Macronetics II-63
BuilderMT Establishes Incendio Technology Division II-63
Pegasystems to Establish New Facility in Hyderabad II-63
Consulting Net Enters into Partnership with Alero Technology II-64
Intalio Partners with Alfresco and Integrates BPM with ECM II-64
Intalio and IT Frontier Create Japanese Community Site II-64
Intalio and Informatica Sign OEM Agreement II-65
Skelta Software Selects Al Reyami Technologies II-65
ADP Streamline Installs Metastorm Software II-65
Network Rail Opts for Metastorm Software for Automation of
Processes II-65
City of Richmond Installs Metastorm BPM® II-65
Addleshaw Goddard Selects Metastorm BPM II-66
ING Life Korea Deploys TIBCO SOA Software Solutions II-66
STA Opts for Vitria Technology to Solve Business Process
Exceptions II-66
QinetiQ Takes Over ITS II-67
Metastorm Takes Over Process Competence II-67
Software AG Acquires WebMethods II-67
10. FOCUS ON SELECT GLOBAL PLAYERS II-68
Adobe Systems Incorporated (US) II-68
Appian Corporation (US) II-68
Fujitsu America, Inc. (US) II-68
Global 360, Inc. (US) II-69
Hewlett Packard Development Company (US) II-69
IBM Global Services (US) II-69
Intalio, Inc. (US) II-70
Metastorm, Inc. (US) II-70
Microgen plc (UK) II-71
Microsoft Corporation (US) II-71
Oracle Corporation (US) II-71
Pegasystems, Inc. (US) II-72
Progress Software Corporation (US) II-72
Red Hat, Inc. (US) II-73
SAP AG (Germany) II-73
Software AG (Germany) II-73
TIBCO Software, Inc. (US) II-74
Vitria Technology, Inc. (US) II-74
11. GLOBAL MARKET PERSPECTIVE II-75
Table 6: World Recent Past, Current & Future Analysis for
Business Process Management by Geographic Region - US, Canada,
Europe, Asia-Pacific and Rest of World Markets Independently
Analyzed with Annual Sales Figures in US$ Million for Years
2009 through 2017 (includes corresponding Graph/Chart) II-75
Table 7: World Historic Review for Business Process Management
by Geographic Region - US, Europe, Asia-Pacific and Rest of
World Markets Independently Analyzed with Annual Sales Figures
in US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) II-76
Table 8: World 15-Year Perspective for Business Process
Management by Geographic Region - Percentage Breakdown of
Value Sales for North America, Europe, Asia-Pacific and Rest
of World Markets for Years 2003, 2011 & 2017 (includes
corresponding Graph/Chart) II-77
III. MARKET
1. THE UNITED STATES III-1
Market Analytics III-1
Table 9: US Recent Past, Current & Future Analysis for
Business Process Management Analyzed with Annual Sales
Figures in US$ Million for Years 2009 through 2017 (includes
corresponding Graph/Chart) III-1
Table 10: US Historic Review for Business Process Management
Analyzed with Annual Sales Figures in US$ Million for Years
2003 through 2008 (includes corresponding Graph/Chart) III-2
2. CANADA III-3
Market Analytics III-3
Table 11: Canadian Recent Past, Current & Future Analysis
for Business Process Management Analyzed with Annual Sales
Figures in US$ Million for Years 2009 through 2017 (includes
corresponding Graph/Chart) III-3
Table 12: Canadian Historic Review for Business Process
Management Analyzed with Annual Sales Figures in US$ Million
for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-4
3. EUROPE III-5
Market Analytics III-5
Table 13: European Recent Past, Current & Future Analysis
for Business Process Management by Geographic Region -
France, Germany, UK, and Rest of Europe Markets
Independently Analyzed with Annual Sales Figure in US$
Million for Years 2009 through 2017 (includes corresponding
Graph/Chart) III-5
Table 14: European Historic Review for Business Process
Management by Geographic Region - France, Germany, UK, and
Rest of Europe Markets Independently Analyzed with Annual
Sales Figures in US$ Million for Years 2003 through 2008
(includes corresponding Graph/Chart) III-6
Table 15: European 15-Year Perspective for Business Process
Management by Geographic Region - Percentage Breakdown of
Value Sales for France, Germany, UK, and Rest of Europe
Markets for Years 2003, 2011 & 2017 (includes corresponding
Graph/Chart) III-7
4. ASIA-PACIFIC III-8
A.Market Analysis III-8
Outlook III-8
India III-8
B.Market Analytics III-9
Table 16: Asia-Pacific Recent Past, Current & Future
Analysis for Business Process Management Analyzed with
Annual Sales Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-9
Table 17: Asia-Pacific Historic Review for Business Process
Management Analyzed with Annual Sales Figures in US$ Million
for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-10
5. REST OF WORLD III-11
Market Analytics III-11
Table 18: Rest of World Recent Past, Current & Future
Analysis for Business Process Management Analyzed with
Annual Sales Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-11
Table 19: Rest of World Historic Review for Business Process
Management Analyzed with Annual Sales Figures in US$ Million
for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-12
IV. COMPETITIVE LANDSCAPE
Total Companies Profiled: 138 (including Divisions/Subsidiaries - 148)
------------------------------------------
Region/Country Players
------------------------------------------
The United States 86
Canada 4
Japan 2
Europe 33
France 2
Germany 10
The United Kingdom 11
Rest of Europe 10
Asia-Pacific (Excluding Japan) 21
Middle East 2
------------------------------------------
Business Process Outsourcing or BPO is among the fastest growing sectors of the overall IT Services/Outsourcing industry. Rapid increase in the size and scope of the BPO industry is attributed to the growing desire of global businesses to rationalize costs and address issues such as shortage of skilled personnel. Globalization and technological advancements are stimulants for the global outsourcing industry. The two factors have played a critical role in lowering overall costs by shifting business processes towards platforms, wherein the talent pool is large and labor costs are less. Globalization has also led to the emergence of developing countries as the new growth centers of the present and the future. Though the US and UK have traditionally generated maximum revenues for the BPO Industry, the scenario is changing with BPO service providers focused on exploring opportunities in the emerging markets of Asia-Pacific, Europe, Australia, and the Middle East. Such a strategy allows service providers to lower risk associated with dependence on a single geographic market. As a result, BPO vendors are focusing efforts on de-risking business operations by diversifying client base into newer destinations. On the other hand, several BPO providers managed to acquire all-round capabilities, enabling them to operate facilities at multiple locations across the world.
Following the frenetic pace of growth for over a decade, the BPO industry faced tough times due to the global economic downturn. The impact of recession on the outsourcing industry was seen in the form of slower growth rate, although the pace picked up in the year 2010. Contract restructurings dominated the industry deals, whereby the emphasis was on extending existing contractual partnerships, albeit at renegotiated terms and rates. The recession led to a marked shift away from traditional markets of the US and UK, thereby creating a geographically diverse marketplace. Currently, the sovereign debt crisis in Europe is driving investors to become risk averse again. Europe continues to face troubled times in view of the slowdown in GDP growth and large welfare budgets, further complicated by stringent opposition to measures being undertaken to curb entitlements. However, the volatile conditions are resulting in increasing interest among the European companies, particularly in continental Europe and the UK towards outsourcing.
With no respite foreseen from the uncertain economic environment, the boardroom focus has now turned towards increasing organization competitiveness and looking beyond its limits. Unlike the prior recessionary period when most companies held back on their business projects and postponed long-term plans, today organizations are focusing on cost-tightening measures and improving the efficiency scale. With cost rationalization emerging as a pivotal strategy for corporates to protect profits and sustain operations in times of uncertain economic environment, outsourcing plans have gained traction as companies look to transfer cost base from fixed towards variable. As global businesses continue to place emphasis on controlling costs in order to ensure competitiveness, BPO is emerging as a strategic solution to divert investments from non-core processes towards core activities thereby improving efficiency, lowering costs and ensuring global flexibility.
As stated by the new market research report on Business Process Outsourcing (BPO), the United States represents the largest regional market. Asia-Pacific represents the fastest growing market for BPO Services. Rising awareness among businesses about the potential benefits offered by BPO services is a major driving factor. The region benefits from the robust growth of Indian and Chinese markets, which are the leading buyers of onshore BPO services. In addition, lucrative opportunities are in store across countries such as South Korea, Hong Kong, Philippines, Malaysia, Vietnam, and Taiwan.
Among the various service segments, Customer Services constitutes the largest BPO segment. Growth would also be driven by human resource outsourcing, and billing and supply management services. In the Finance & Accounting segment, complex processes such as external reporting, budgeting, accounting, planning, and forecasting continue to be outsourced due to the growing standardization of these functions. The BPO and IT industries are taking note of changing market conditions, and are actively pursuing changes in their service mix. With buyer demands taking a new turn, these companies are looking to expand their services portfolio with knowledge process outsourcing (KPO) emerging on the top of their agenda. Banking, Insurance & Finance Services represents the largest end-use segment in the global BPO industry. In the post recession period, banking industry is expected to witness massive changes due to increased regulations. As a result, the trend towards outsourcing of processes such as cash management, custody, and treasury is expected to gain strength.
The global BPO market involves the participation of large diversified offshore companies with BPO functions as well as pure play BPO companies. Most of the larger offshoring companies with BPO units have the ability to offer BPO services by combining their IT functions and large workforce. On the other hand, pure play BPO companies are entities focused on specific areas, and generally lack broad-based IT capabilities. The industry also involves the participation of numerous small-scale knowledge-based specialists who operate in niche market segments.
Global Industry Analysts ©
- Accenture PLC (Ireland)
- Action Technologies, Inc. (USA)
- Active Endpoints (USA)
- Adeptia, Inc. (USA)
- Adobe Systems, Inc. (USA)
- Advantys (Canada)
- AgilePoint, Inc. (USA)
- Alfresco Software Ltd. (UK)
- Appian Corporation (USA)
- Arinc Managed Services LLC (USA)
- Aufait Technologies Pvt., Ltd. (India)
- AuraPortal (USA)
- Automated Workflow Pvt., Ltd. (India)
- Autonomy Corporation (USA)
- Autonomy Cardiff (USA)
- Axway, Inc. (USA)
- Axway Software GmbH (Germany)
- Billfish Software LLC (USA)
- BizAgi (UK)
- Bluespring Software, Inc. (USA)
- Bodhtree Consulting Ltd. (India)
- BonitaSoft (France)
- BP Logix, Inc. (USA)
- BPM Software Consulting, Inc. (USA)
- Brightwater Software (USA)
- Builder Management Technology (USA)
- Business Resources Ltd. (UK)
- Caaspre Consulting LLC (USA)
- CACI (USA)
- Callidus Software, Inc. (USA)
- Capgemini (France)
- Ceyoniq Technology GmbH (Germany)
- Cognizant Technology Solutions (USA)
- Colosa, Inc. - ProcessMaker (USA)
- Cordys BV (The Netherlands)
- CSB-System AG (Germany)
- Datastay Corporation (Canada)
- EDM Group (UK)
- EMC Corporation (USA)
- Emtec, Inc. (USA)
- Epicor Software Corporation (USA)
- e-Zest, Inc. (USA)
- E-Zest Solutions Ltd. (India)
- Fiorano Software, Inc. (USA)
- Flosuite Ltd. (UK)
- Fujitsu Ltd. (Japan)
- Fujitsu America, Inc. (USA)
- Giga Soft Systems Pvt., Ltd. (India)
- Global 360, Inc. (USA)
- Govan Consulting LLC (USA)
- Guidon Performance Solutions LLC (USA)
- HandySoft Global Corporation (USA)
- HCL Technologies Ltd. (India)
- Hewlett-Packard Company (USA)
- Hitachi Consulting Corporation (USA)
- ICG Consulting (USA)
- Idhasoft Ltd. (USA)
- Imerge Consulting (USA)
- Imre Hegedus (Australia)
- Informatica Corporation (USA)
- Insiders Technologies GmbH (Germany)
- Intalio, Inc. (USA)
- Integrify (USA)
- Interfacing Technologies Corporation (Canada)
- Interneer, Inc. (USA)
- Introspeqt Software (I) Pvt., Ltd. (India)
- Inubit AG (Switzerland)
- International Business Machines Corporation (IBM) (USA)
- IBM Global Services (USA)
- Invensys PLC (UK)
- Invensys Skelta (USA)
- Invensys Skelta (India)
- IPW Systems A/S (Denmark)
- IQ Optimize-Software AG (Germany)
- Iron Mountain, Inc. (Belgium)
- Isoftstone Holdings Ltd. (China)
- JnetDirect, Inc. (USA)
- Knowledgeone Corporation (USA)
- Larsen & Toubro Infotech Ltd. (India)
- Laserfiche (USA)
- Liaison Technologies (USA)
- Macronetics (USA)
- Markinson Business Solutions Pty., Ltd. (Australia)
- MetaPower, Inc. (USA)
- Metasonic AG (Germany)
- Metaspire Consulting (USA)
- Microgen PLC (UK)
- Microsoft Corporation (USA)
- MindTree Ltd. (USA)
- Möbius (Belgium)
- MphasiS (India)
- Naviant, Inc. (USA)
- Newgen Software Technologies Ltd. (India)
- Northrop Grumman Corporation (USA)
- NowDocs International, Inc. (USA)
- Open Text Corporation (Canada)
- Metastorm, Inc. (USA)
- Open Text, Inc. (USA)
- Open Text Software GmbH (Germany)
- OpenSpan (USA)
- Optical Image Technology, Inc. (USA)
- Oracle Corporation (USA)
- Orbis Software Ltd. (UK)
- Oriel, Inc. (USA)
- Patni Computer Systems Ltd. (India)
- Pearce Consulting Ltd. (UK)
- Pegasystems, Inc. (USA)
- Platform-One Software AG (Germany)
- Plaut Aktiengesellschaft (Austria)
- PNMsoft UK (UK)
- Polymorph Technologies Pte., Ltd. (Singapore)
- Powel AS (Norway)
- Pratham Software (PSI) (USA)
- Prime PMG Pty., Ltd. (Australia)
- Progress Software Corporation (USA)
- QinetiQ North America, Inc. (USA)
- QPR Software PLC (Finland)
- Qualitech Solutions, Inc. (USA)
- QualiWare APS (Denmark)
- Questetra, Inc. (Japan)
- Rath & Strong Management Consultants LLC (USA)
- Red Hat, Inc. (USA)
- Riptide Software, Inc. (USA)
- SAP AG (Germany)
- Seeburger, Inc. (USA)
- Sequeira Consulting LLC (USA)
- Shift Technologies LLC (UAE)
- Singularity Ltd. (UK)
- Smart Online, Inc. (USA)
- Soft Solutions Sarl (Lebanon)
- Software AG (Germany)
- Stat-A-Matrix (USA)
- Sungard (USA)
- SVAM International, Inc. (USA)
- Tata Consultancy Services Ltd. (India)
- Techlogix (USA)
- Tenrox Project Management Software & Workforce Management Solutions (USA)
- Tibco Software, Inc. (USA)
- Transforming Solutions, Inc. (USA)
- Tricor Services Ltd. (Hong Kong)
- Ultimus, Inc. (USA)
- VillageEDOCS, Inc. (USA)
- Virtusa Corporation (USA)
- ViryaNet, Inc. (USA)
- Vitria Technology, Inc. (USA)
- Wipro Technologies (India)
- Xybion Corporation (USA)
- Zensar Technologies Ltd. (India)
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