Facilities Management - Global Strategic Business Report

Global Industry Analysts, Inc, March 2012, Pages: 448

This report analyzes the worldwide markets for Facilities Management in US$ Billion. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets.

The report profiles 141 companies including many key and niche players such as ABM Industries Incorporated, Amey Plc , Aramark Corporation, Balfour Beatty Workplace Limited, Carillion Facilities Management, Ecovert FM, EMCOR Group, Inc., Etisalat Facilities Management LLC, Europa, Fluor Corporation, Globe Williams International, Interserve PLC, ISS, John Laing Integrated Services, Johnson Controls, Inc., Kier Facilities Services Limited, MITIE Group Plc, SGP Property & Facilities Management Ltd., Sodexo, Turner Facilities Management Ltd., UGL Limited, and VINCI Facilities.

Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

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FACILITIES MANAGEMENT

A GLOBAL STRATEGIC BUSINESS REPORT

CONTENTS

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-3
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3

II. Executive Summary

1. INDUSTRY OVERVIEW II-1
A Primer II-1
Down to the Basics - An Introduction II-1
Current Scenario: A Review II-2
Cooling World Economy Sours Prospects for Facilities Management II-2
Emerging Markets Although Hurting Stand Relatively Cushioned II-3
The World Beyond Recession II-3
Recession Implications for Facilities Management Business Models II-4
Competition Heats Up II-4
Outlook II-5
Noteworthy Trends & Drivers II-5
Cost Reductions - The Prime Driver II-5
Efficiency Enhancements - The Road to Success II-5
From FM to IFM - Multi-Service Providers on the Rise II-6
Increasing Reliance on Automation II-6
Sustainable Building Practices Spur Growth II-7
Contract Cleaning: A Stable & Growing Market II-7
Financial Services - The Outsourcing Area of Choice II-7
Challenges Bedevil Facilities Management II-8
Migration to FM: Not So Easy As it Seems! II-8
Facility Managers Themselves Pose A Risk II-8
Managing the Built Environment: Companies Doing It the Wrong
Way! II-8
Market Maturity II-9

2. SERVICE OVERVIEW II-10
Facilities Management - An Introduction II-10
History II-11
Factors Explaining Growth of Facilities Management II-11
Facilities Management Services II-11
Hard Services: II-11
Soft Services: II-12
Example of Facilities Management Services II-12
Facilities Management Outsourcing II-12

3. RECENT INDUSTRY ACTIVITY II-14
UGL Services Merge Raleigh and Charlotte Facility Operations II-14
UGL Services Signs Multiyear Contract with Wilmorite II-14
UGL Services and Green Mount College Enters into Contract II-14
UGL Limited Receives Numerous Facilities Management and
Property Services Orders II-15
UGL Services Enters into a Contract with New Meadowlands
Stadium Company II-15
UGL Services Announces Extension of Contract with South
Carolina State University II-15
VINCI Takes Over Faceo, Facilities Management Provider II-15
Europa Acquires Key Assets and Contracts of Operon II-16
Equiniti Chooses Reliance Facilities Management II-16
Moodys Investors Service Awards Facilities Management
Contract to Carillion II-16
MITIE Receives Contract from Durham University II-16
EMCOR Group Takes Over Scalise Industries II-16
ARCADIS AQUMEN FACILITY MANAGEMENT Signs Contract with Essent
and Enexis II-17
Al Raha Gardens Property Enters into Joint Venture with
National Catering Company II-17
Intralot Inks FM Agreement with Suriname Holdings II-18
Mortice Takes Over Rotopower Projects II-18
AW Facility Management Signs MoU with CMS Infra Trading II-18
NAI Global and VestAsia Enter into Joint Venture II-18
Icade Signs Agreement with Groupe TFN to Divest Icade Eurogem II-18
Patheon Inks Agreement with EMCOR Facilities Services II-19
Sharjah Airport Authority Inks Agreement with Etisalat
Facilities Management II-19
ADP Chooses CB Richard Ellis II-19
ARAMARK Takes Over FM Businesses of Veris II-19
Sodexo Acquires Radhakrishna Hospitality Services Group II-20
Agents4FM Establishes Branch in Qatar II-20
Wackenhut Services Acquires Champions of the West II-20
Interserve Bags FM Contract from HSBC II-20
Johnson Controls Signs Agreement with Barclays II-21
AA Extends Contract with Reliance Facilities Management II-21
Sodexo Bags FM Contract from King George Hospital II-21
SGP Property & Facilities Management Bags Contract from
Buckinghamshire University II-21
Nokia Awards Contract to Sodexo II-21
MITIE Establishes FM Centre in Northern Ireland II-22
Amey Bags Contract from the Department for Transport II-22
ARAMARK Bags Contract from HMS Caledonia II-22
VT Flagship and ARAMARK Secure Contract from RAF II-22
EGS to Provide FM Services to Kirtland AFB Medical Clinic II-23
General Services Administration Selects EGS II-23
EGS Secures Contract from Dryden Flight Research Center of NASA II-23
EGS Secures Contract to Deliver FM Services to the Spanish
Embassy II-24
The Highways Agency Extends Contract with Taylor Woodrow
Facilities Management II-24
Taylor Woodrow Facilities Management Secures a 3-Year Contract
from Welsh Assembly Government II-24
Incentive FM Takes Over Quality Assured Services II-24
Highlands and Islands Enterprise Selects Robertson Facilities
Management II-25
Faceo and Delphi Ink Strategic Agreement II-25
Faceo Germany Secures Contract from InBev II-25
Kier Establishes Kier Facilities Services II-25
Sodexo Acquires Majority Share in Zehnacker II-26
Globe Williams International Inks Agreement with Darat Jordan
Holdings II-26
Imdaad Signs Agreement with Trakhees- Ports, Customs and Free
Zone Corporation II-26
Vinci to Take Over Taylor Woodrow II-27
Lodha Group Partners with Johnson Controls II-27
EMCOR Obtains FM Contract from FDIC II-27
Europa Support Services Purchases FM Business of United Utilities II-27
Hansen Technologies Enters Into Collaboration with Tesco Mobile II-27
HOCHTIEF Signs MoU with Bahrain Airport Company II-27
HOCHTIEF Signs Agreement with Daimler II-28
STRABAG SE Takes Over Deutsche Telekom Immobilien und Service II-28
Macro Forays into Ireland II-28
ARAMARK Offshore Bags Contract from Wood Group II-29
Haden Building Management to be Re-named as Balfour Beatty
WorkPlace II-29
U.S. Department of Homeland Security Selects EGS II-29
EGS to Deliver FM Services at the Hubert H. Humphrey Building II-29
EMCOR Group (UK) to Expand its Facility Services for NATS II-30
EGS Enters into a Joint Venture with Capitol Technology Services II-30
Macro Secures Contract from Emaar Properties II-30
Macro Bags a 3-YearContract from ITN II-31

4. FOCUS ON SELECT PLAYERS II-32
ABM Industries Incorporated (US) II-32
Amey Plc (UK) II-32
Aramark Corporation (US) II-32
Balfour Beatty Workplace Limited (UK) II-32
Carillion Facilities Management (UK) II-33
Ecovert FM (UK) II-33
EMCOR Group, Inc. (US) II-34
Etisalat Facilities Management LLC (UAE) II-34
Europa (UK) II-34
Fluor Corporation (US) II-35
Globe Williams International (Australia) II-35
Interserve PLC (UK) II-35
ISS (UK) II-36
John Laing Integrated Services (UK) II-36
Johnson Controls, Inc. (US) II-37
Kier Facilities Services Limited (UK) II-37
MITIE Group Plc (UK) II-37
SGP Property & Facilities Management Ltd. (UK) II-38
Sodexo (UK) II-38
Turner Facilities Management Ltd. (UK) II-38
UGL Limited (Australia) II-39
VINCI Facilities (France) II-39

5. GLOBAL MARKET PERSPECTIVE II-40
Table 1: World Recent Past, Current and Future Analysis for
Facilities Management by Geographic Region - US, Canada,
Japan, Europe, Asia-Pacific, and Rest of World Markets
Independently Analyzed with Annual Revenues in US$ Billion for
Years 2009 through 2017 (includes corresponding Graph/Chart) II-40

Table 2: World Historic Review for Facilities Management by
Geographic Region - US, Canada, Japan, Europe, Asia-Pacific,
and Rest of World Markets Independently Analyzed with Annual
Revenues in US$ Billion for Years 2003 through 2008 (includes
corresponding Graph/Chart) II-41

Table 3: World 15-Year Perspective for Facilities Management
by Geographic Region - Percentage Breakdown of Revenues for
US, Canada, Japan, Europe, Asia-Pacific, and Rest of World
Markets for Years 2003, 2010 and 2017 (includes corresponding
Graph/Chart) II-42

III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
Current & Future Analysis III-1
Contract Cleaning Services: An Overview III-1
Cleaning Services for Commercial & Industrial Buildings to
Grow III-1
Niche Services Push Growth Index III-1
Key Statistics: III-2
Table 4: Integrated Facilities Management Services Market
in North America (2010): Percentage Share Breakdown of
Revenues by Company (includes corresponding Graph/Chart) III-2

Table 5: Building Maintenance and Operations Services
Market in North America (2010): Percentage Share Breakdown
of Revenues by Company (includes corresponding Graph/Chart) III-2

Table 6: Janitorial Services Market in North America
(2010): Percentage Share Breakdown of Revenues by Company
(includes corresponding Graph/Chart) III-2
B.Market Analytics III-3
Table 7: US Recent Past, Current and Future Analysis for
Facilities Management Analyzed with Annual Revenues in US$
Billion for Years 2009 through 2017 (includes corresponding
Graph/Chart) III-3

Table 8: US Historic Review for Facilities Management
Analyzed with Annual Revenues in US$ Billion for Years 2003
through 2008 (includes corresponding Graph/Chart) III-3

2. CANADA III-4
Market Analysis III-4
Table 9: Canadian Recent Past, Current and Future Analysis
for Facilities Management Analyzed with Annual Revenues in
US$ Billion for Years 2009 through 2017 (includes
corresponding Graph/Chart) III-4

Table 10: Canadian Historic Review for Facilities Management
Analyzed with Annual Revenues in US$ Billion for Years 2003
through 2008 (includes corresponding Graph/Chart) III-5

3. JAPAN III-6
Market Analysis III-6
Table 11: Japanese Recent Past, Current and Future Analysis
for Facilities Management Analyzed with Annual Revenues in
US$ Billion for Years 2009 through 2017 (includes
corresponding Graph/Chart) III-6

Table 12: Japanese Historic Review for Facilities Management
Analyzed with Annual Revenues US$ Billion for Years 2003
through 2008 (includes corresponding Graph/Chart) III-7

4. EUROPE III-8
A.Market Analysis III-8
Current & Future Analysis III-8
Market Overview III-8
Competitive Overview III-8
Focus on Select Regional Markets III-9
Ireland III-9
Poland III-9
The Netherlands III-9
Market Snapshots III-9
United Kingdom III-10
Corporate Facility Management Outsourcing Market III-10
Competitive Overview III-10
Key Statistics: III-11
Table 13: UK Facilities Management Market (2010):
Percentage Share Breakdown of Revenues by Company
(includes corresponding Graph/Chart) III-11
B.Market Analytics III-12
Table 14: European Recent Past, Current and Future Analysis
for Facilities Management by Geographic Region - France,
Germany, Italy, UK, and Rest of Europe Markets Independently
Analyzed with Annual Revenues in US$ Billion for Years 2009
through 2017 (includes corresponding Graph/Chart) III-12

Table 15: European Historic Review for Facilities Management
by Geographic Region - France, Germany, Italy, UK, and Rest
of Europe Markets Independently Analyzed with Annual
Revenues in US$ Billion for Years 2003 through 2008
(includes corresponding Graph/Chart) III-13

Table 16: European 15-Year Perspective for Facilities
Management by Geographic Region - Percentage Breakdown of
Revenues for France, Germany, Italy, UK, and Rest of Europe
Markets for Years 2003, 2010 and 2017 (includes
corresponding Graph/Chart) III-14

5. ASIA-PACIFIC III-15
A.Market Analysis III-15
Current & Future Analysis III-15
Focus on Select Regional Markets III-15
Australia III-15
Market Overview III-15
A SWOT Analysis III-15
UGL Limited - A Key Player III-16
India III-17
Singapore III-17
Market Overview III-17
Table 17: Integrated Facilities Management Services
Market in Singapore (2011): Percentage Share Breakdown of
Revenues by End-Use Sector (includes corresponding
Graph/Chart) III-18
Malaysia III-18
Market Overview III-18
Table 18: Integrated Facilities Management Services
Market in Malaysia (2011): Percentage Share Breakdown of
Revenues by End-Use Sector (includes corresponding
Graph/Chart) III-18
B.Market Analytics III-19
Table 19: Asia-Pacific Recent Past, Current and Future
Analysis for Facilities Management Analyzed with Annual
Revenues in US$ Billion for Years 2009 through 2017
(includes corresponding Graph/Chart) III-19

Table 20: Asia-Pacific Historic Review for Facilities
Management Analyzed with Annual Revenues in US$ Billion for
Years 2003 through 2008 (includes corresponding Graph/Chart) III-20

6. REST OF WORLD III-21
A.Market Analysis III-21
Current & Future Analysis III-21
Focus on Select Regional Markets III-21
Middle East III-21
The Cleaning Industry of Saudi Arabia III-21
South Africa III-21
B.Market Analytics III-22
Table 21: Rest of World Recent Past, Current and Future
Analysis for Facilities Management Analyzed with Annual
Revenues in US$ Billion for Years 2009 through 2017
(includes corresponding Graph/Chart) III-22

Table 22: Rest of World Historic Review for Facilities
Management Analyzed with Annual Revenues in US$ Billion for
Years 2003 through 2008 (includes corresponding Graph/Chart) III-23

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 141 (including Divisions/Subsidiaries - 152)

------------------------------------------
Region/Country Players
------------------------------------------
The United States 26
Europe 89
France 3
Germany 4
The United Kingdom 78
Rest of Europe 4
Asia-Pacific (Excluding Japan) 31
Middle East 6
------------------------------------------

As companies modernize their business environment, driven by the need to remain competitive, and retain critical survival capabilities in a fast changing marketplace, their commitment to take up facilities management services reaches new levels. The tough economic conditions have additionally reinforced the need to restructure businesses in a cost-effective, yet compelling way. Facilities management, also referred to as facility management, accounts for about 30-35% of the total organizational expenditure. As facilities management operations is heavily dependent on overall corporate health, and public sector spending, the recent economic recession took a heavy toll on the world facilities management industry. Demand for facilities management dwindled as companies placed outsourcing plans on the backburner, renegotiating existing contracts at lower prices and postponement of contract extensions, and renewals.

Medium to long-term growth will be driven by resurgence in FM outsourcing, especially in Asia, and Middle East and Africa. As companies step into a post-recession period, the mode of operation in the corporate world changes to ‘doing-more-with-less-resources’ As the world economy navigates its way through recession and towards recovery, organizations will still retain their appetite for cost effective solutions, but will however demand more value-creating productivity. Shifting priorities among limited budgetary constraints will make it critical for market participants to follow spending patterns to understand areas where companies will be spending their precious funds. Against this backdrop, facilities management stands poised for post recession boom. Companies that will consume the most cloud services are expected to be those operating in the IT, telecom, financial services and industrial sectors.

Cost reduction continues to be the main motivational factor behind the rapid growth in facilities management by major companies. These enterprises prefer to outsource all or at least a non-core activity to more cost-effective service provider. Buffeted with escalating cost reduction pressures, facilities managers are finding new ways to improve efficiencies. Within an organization, facilities management costs are second only to costs of handling human resources. Hence, efficient facilities management could save millions of dollars to enterprises annually. In addition, facilities management enables the company to focus on its core areas of business, thus offering savings not only in terms of cost, but also valuable time and resources.

Traditionally, the environmental impacts of building construction industry are associated with energy consumption, energy efficiency, atmospheric emissions as well as resource efficiency. The concept of Sustainable Development has emerged to become a vital government policy, and appropriate energy, and water and waste management will continue to remain important issues in foreseeable future. As a result, sustainable building practices are emerging as a major trend in the industry, an area in which FM sector can make a difference. In commercial and residential buildings, the use of FM services helps achieve sustainability in multiple areas, for example, energy saving, construction and exploitation HQE (environmental high-quality) of the office buildings, and quality of water and air. Growing awareness of green building products and procedures/practices in the building and construction among homebuyers, and homebuilders is helping prop up demand patterns for FM services.

The United States and Europe represent two dominant facilities management markets, garnering a substantial share of the worldwide revenues, as stated by the new market research report on Facilities Management. Led by advances in China, and India, the Asia-Pacific region is forecast to emerge as the world’s fastest growing market for facilities management at a CAGR of about 6.0% through 2017. Countries in Asia-Pacific such as India have developed expertise in handling both hard (ex: building fabric) and soft facilities (ex: cleaning, mailroom, and security) and in accordance with International Quality standards.

With the facilities management landscape increasingly attracting players from all corners of the industry ecosystem, competition in the marketplace is heating up like never before. The market is currently a hunting ground for companies such as, Aramark, Johnson Controls Inc., and EMCOR Group. Other key players profiled in the report include ABM Industries Incorporated, Amey Plc, Balfour Beatty Workplace Limited, Ecovert FM, Europa, Interserve PLC, Sodexo, UGL Limited and VINCI Facilities among several others.

Global Industry Analysts ©

- ABM Industries, Inc. (USA)
- Absencecare Ltd. (UK)
- Acme Facility Management Services Pvt., Ltd. (India)
- Action Facilities Management, Inc. (USA)
- Aegis Facility & Management Services Pvt., Ltd. (India)
- Agents4FM International Ltd. (UK)
- Al Raha International Integrated Facilities Management LLC (UAE)
- Albion Informatics Pvt., Ltd. (India)
- Amey UK PLC (UK)
- Amps Electrical Facility Services Pvt., Ltd. (India)
- Anabas (UK2) Ltd. (UK)
- Apardion (UK)
- APPM Contracts Ltd. (UK)
- Aramark Corporation (USA)
- Aramark Ireland (Ireland)
- Aramark Ltd. (UK)
- Arcadis Aqumen Facility Management BV (The Netherlands)
- Atalian Global Services (France)
- Avon Perfection Protection Services Pvt., Ltd. (India)
- AW Facility Management SDN BHD (Malaysia)
- Babcock International Group PLC (UK)
- VT Flagship (UK)
- Balfour Beatty PLC (UK)
- Baxterstorey UK Ltd. (UK)
- Blue Star Ltd. (India)
- Building Management Systems, Inc. (USA)
- Carillion Facilities Management (UK)
- Carillion PLC (UK)
- CB Richard Ellis Group, Inc. (USA)
- Chequers Contract Services Ltd. (UK)
- CHS Group (UK)
- Classic Facility Management Services (India)
- Clearsprings Support Services Ltd. (UK)
- Clockwork Removals And Storage (UK)
- Cofely (UK)
- Cofely Deutschland GmbH (Germany)
- Cofely Services (Belgium)
- Compass Group PLC (UK)
- Eurest Services USA (USA)
- Computerized Facility Integration LLC (USA)
- Comserve Ltd. (UK)
- Crothall Healthcare (USA)
- Cyberswift (India)
- D Marc Facilities Management Services Pvt., Ltd. (India)
- Diamond Facilities Support (UK)
- DMG Delta (UK)
- Dooley Management Co. (USA)
- Eagle Facilities Management Services Ltd. (UK)
- Ecovert FM (UK)
- Ede's (UK)
- EGIS Facility Management Service Pvt., Ltd. (India)
- Eight Management Services (India)
- Elementus Ltd. (UK)
- Emcor Group, Inc. (USA)
- Enterprise PLC (UK)
- Eric Wright Group (UK)
- Etisalat Facilities Management LLC (UAE)
- Europa CSR (UK)
- Exclusive Move Solutions (UK)
- Faceo (France)
- Faceo FM UK (UK)
- Facility Services Group Ltd. (UK)
- Farnek Avireal (UAE)
- FBG Service Corporation (USA)
- Fireco Ltd. (UK)
- Fluor Corporation (USA)
- Freidman (UK)
- Full Circle FM Ltd. (UK)
- GCA Services Group, Inc. (USA)
- Gefma Deutscher Verband Für Facility Management E.V. (Germany)
- George Maintenance Services Pvt., Ltd. (India)
- Globe Williams International (Australia)
- Gowra Bits & Bytes (India)
- GSH Group (UK)
- GSH Group PLC (UK)
- Harrow Green Ltd. (UK)
- Heico Ingenieure GmbH (Germany)
- Heiligen (Worldwide) Services Pvt., Ltd. (India)
- Hochtief Facility Management GmbH (Germany)
- Imdaad LLC (UAE)
- Incentive Facilities Management (UK)
- Incentive FM (UK)
- Initial Facilities Services (UK)
- Integrated Cleaning Management Ltd. (UK)
- Interserve (UK)
- Inviron (UK)
- ISS World Services A/S (Denmark)
- ISS UK (UK)
- John Laing Integrated Services (UK)
- Johnson Controls, Inc. (USA)
- Johnson Controls Global Workplace Solutions (USA)
- Kannelite Facility Management Services (P) Ltd. (India)
- KBR, Inc. (USA)
- KHFM Kalpataru's Hospitality & Facility Management Services Pvt., Ltd. (India)
- Kier Group PLC (UK)
- Kier Facilities Services Ltd. (UK)
- Knight Commercial (UK)
- Knight Frank India Pvt., Ltd. (India)
- Korporate Komforts Facilities Management (India)
- Larch Consulting Ltd. (UK)
- Linc Facility Services LLC (USA)
- Lodgic Ltd. (UK)
- Mace Macro Ltd. (UK)
- Managed Support Services PLC (UK)
- Mitie Group PLC (UK)
- Modern Facilities Services (USA)
- Mortice Ltd. (Singapore)
- Mouchel (UK)
- MPW Industrial Services (USA)
- NAI Global (USA)
- Newwave Facilities Ltd. (UK)
- NG Bailey Maintenance Services (UK)
- Norland Managed Services Ltd. (UK)
- Not Just Cleaning Ltd. (UK)
- OCS Group (UK)
- PAE, Inc. (USA)
- Pascall+Watson (UK)
- Phosters Group (UK)
- Platinum Facilities & Maintenance Services Ltd. (UK)
- Premier Facility Management (USA)
- Property Care Services (Thailand) Co., Ltd. (Thailand)
- Prowiz Mansystems Pvt., Ltd. (India)
- Reliance Facilities Management (UK)
- Rentokil Initial PLC (UK)
- Rezayat Facilities Management (UAE)
- Robertson Facilities Management Ltd. (UK)
- Romec Ltd. (UK)
- Russell Fewins Ltd. (UK)
- Sartaj Utility Services (India)
- Saudi Oger Ltd. (UAE)
- Savills PLC (UK)
- Serco Group PLC (UK)
- Shepherd FM (UK)
- Sodexo SA (France)
- Sodexo Facilities Management (UK)
- Sodexo, Inc. (USA)
- Splendour Facility Management Services (India)
- SSS Management Services Ltd. (UK)
- Sunrise Facility Management (India)
- Synergy Safe Climber & Property Solution Pvt., Ltd. (India)
- Titan Facility Solutions, LLC (USA)
- TNT Business Solutions (UK)
- Total Facilities Management (UK)
- Turner Facilities Management Ltd. (UK)
- Ultimate Utilities (India)
- UGL Ltd. (Australia)
- UGL Services® (USA)
- Updater Services (P) Ltd. (India)
- Vinci Facilities (UK)
- Vipul Facility Management Pvt., Ltd. (India)
- WSI (USA)
- WSP Group PLC (UK)

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