Creating and Managing Sustainable Organizations
DEStech Publications, Inc, June 2011, Pages: 160
Sustainability in a manufacturing or service company is meeting customer needs and profitability targets consistently and over time in the face of shifting and often threatening conditions. This book shows what steps must be taken by utilities, commercial enterprises and government agencies to meet the objective of sustainability. The book focuses on managing and educating people within an organization and clarifies proven methods for how staff should be deployed and trained.
It explains how data and knowledge must be managed for the betterment of individual employees and the group. Numerous flow charts, checklists and questionnaires illustrate procedures that will enable managers to analyze the current state of their organization. A six-step process is outlined for redesigning organizations and implementing planned changes. While emphasis is placed on what an organization must accomplish to continually achieve financial goals, discussion is also included on attaining environmental and community standards.
- How to improve your agency, business or utility to withstand current economic threat
- Practical management tools for evaluating and upgrading organizations and the people in them
- Up-to-date information on business technology
Preface
Acknowledgements
CHAPTER 1: INTRODUCTION TO ORGANIZATIONAL EFFECTIVENESS
- Introduction
- Why Organizations Fail
- Vision for a High Performance and Resilient Organization
- Underlying Concepts for Sustainability
- Sustainable Organizations and the Triple Bottom Line
- The Visioning Process and the Roadmap for Change
- References
CHAPTER 2: CURRENT SITUATION
- Vision for a Sustainable Organization
- Current Issues and Challenges
- Drivers for Change
- Business Continuity Planning (BCP)
- Strategic Planning
- Sustainable Asset Management
- Current Situation with Organizations
- References
CHAPTER 3: DEVELOPING A HIGH-PERFORMANCE ORGANIZATION TO ACHIEVE THE GOAL OF SUSTAINABILITY
- Organizational and People Effectiveness
- Attributes of a High Performance Organization
- Appendix 3.1. Sample Public Works Functional Organizational Design
- Appendix 3.2. Sample Public Works Service-Based Organization Design
- Appendix 3.3. Sample Public Works Geographic Organization Design
- Appendix 3.4. Sample Public Works Matrix Organization Design for Asset Management
- References
CHAPTER 4: ROLE OF PEOPLE IN SUSTAINABILITY
- Description of the Players in an Organization
- Typical Organizational Roles Around the Asset Life Cycle
- Specifier/Provider Model
- Coordination
- Appendix 4.1. Service Level Agreement Template
CHAPTER 5: LEARNING AND GROWTH ORGANIZATION
- Skills Development Process
- Skills and Competencies Gap Analysis
- Develop the Training Plan and Budget
- Appendix 5.1. Sample Skills and Competencies Gap Analysis
- Appendix 5.2. Sample Training Curriculum for Maintenance Management
- Appendix 5.3. Training Evaluation Template
CHAPTER 6: MANAGING PERFORMANCE
- Introduction
- Levels of Service or Production Targets
- Balanced Scorecard Across the Organization
- Team Based
- Individual Performance Appraisals
- Triple Bottom Line
CHAPTER 7: ROLE OF TECHNOLOGY
- Introduction
- Safety and Security
- Improving Productivity and Quality
- Managing Performance
- Knowledge Management
- Keeping Technology Solutions Current
CHAPTER 8: ORGANIZATIONAL REDESIGN
- Introduction
- Organization and People Effectiveness in the Sustainability Model
- Implementation Methodology
- Implementation Phases and Steps
- Appendix 8.1. Team Charter Template
- Appendix 8.2. Sample SWOT Analysis for an Organizational Development Program
- Appendix 8.3. Sample Business Case for an Organization Development Program
- Appendix 8.4. Communications Plan Template
CHAPTER 9: IMPLEMENTATION THEMES FOR SUCCESS
- Introduction
- Knowledge Transfer to Your Staff
- Quality Assurance and Control
- Leading Change (Culture Change)
- Employee Competence
- Equity and the Value Equation
- Moving from Supervision to Leadership
- Partnering with the Union for Success
- Tracking Benefits and Celebrating Success
CHAPTER 10. CREATING VALUE FROM KNOWLEDGE
- Knowledge Management
- Value Based Decision Making - Creating Value from Data
- Leveraging Technology to Support Knowledge Management and Value Based Decision Making
CHAPTER 11. HUMAN RESOURCES PLANNING
- The Human Resources Master Plan
- Right Sourcing Strategy
CHAPTER 12. SOCIALLY & ENVIRONMENTALLY RESPONSIBLE ORGANIZATIONS
- The Social Aspect
- The Environmental Aspect
CHAPTER 13. FUTURE TRENDS IN ORGANIZATIONAL DEVELOPMENT
Index
Roopchan Lutchman, P.Eng., MBA
North American Leader - Strategic Business Consulting GHD
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