What HR Executives Need to Know About Creating an Internal Complaint Protocol

ExecSense, June 2011, Minutes: 60

In What HR Executives Need to Know About Creating an Internal Complaint Protocol, ExecSense examines why more and more human resources executives are establishing, implementing and maintaining a protocol for the effective handling of employee complaints. Take the 60 minutes to view this webinar (on your computer, mobile phone, iPad, Kindle or printed out) learn how to develop a clear and simple program that adequately assists your employees in understanding the complaint resolution process. This webinar also includes an example of an internal complaint policy in Microsoft Word that can be customized for your company.

Upon ordering, ExecSense will email you a link to download the webinar files for viewing on your computer, mobile phone, iPod, iPad, Kindle or printed out. The downloaded files will include the PowerPoint presentation, audio narration and jpeg images of the slides (for watching on your mobile media device). Take advantage of your next commute, flight, business trip, lunch, or free hour in your schedule to view this webinar.

The webinar is led by an expert in creating internal complaint policies, Doug Pilarski, Chief Talent Management Consultant, Sawyer TMS, and focuses on:
- Everything you need to know in 60 minutes to establish, implement and maintain a protocol for the effective handling of employee complaints
- A line-by-line look at a sample internal complaint policy, highlighting examples of provisions that should be included (e.g. purpose of the guidelines, informal resolution procedures, formal resolution procedures, review of resolution, record of complaint resolution, etc.)
- Techniques and best practices for human resources executives to successfully draft internal complaint guidelines and policies, including tips for drafting simple and clear policies that are not confusing to employees, how to apply policies consistently among employees, and more
- The 10 questions most asked by human resources executives about how to establish and implement internal complaint guidelines that provide a clear and simple process for the effective handling of complaints
- Case studies of other HR executives that have had success devising and implementing internal complaint policies and guidelines, examples of what is included in their policies, what works best for them, and important lessons learned
- A sample “best-in-class” internal complaint policy in Microsoft Word, ready for you to quickly customize and use at your company

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“Well organized, well articulated, and easy to follow. The ExecSense webinar I attended was the best virtual learning experience I've had in quite some time.” – Brian K. Moore, HR Communications, Humana
“Dynamic, up-to-date resource...” – Tina Ferguson, CEO of Rapid Success Partners
“ExecSense webinars are convenient and on-point…an intelligent discussion on a very relevant subject.” – Meghan Wulff, Focus Management Group

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