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Opportunities for SMB Technical Support
Parks Associates, June 2011, Pages: 73
This report provides an overview of both the demand- and supply-side drivers for technical support services to the small- and medium-sized business markets. It quantifies the technology environment and sheds light into today's current demand for premium technical support offerings.
“Keeping their technology products and services working at an optimal level is critical to the productivity of U.S. small and medium sized businesses,” said Kurt Scherf, vice president, principal analyst. “With often very heterogeneous technology environments, the growing use of server technology, critical needs for data backup, and unique needs for IT support and management, the SMB market has significant demand for one-stop premium technical support services.”
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