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The Responsible Business. Reimagining Sustainability and Success

  • ID: 1837972
  • April 2011
  • 368 Pages
  • John Wiley and Sons Ltd
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Praise for The Responsible Business

"This is a very significant book. It makes it clear that businesses have a single boss with five interrelated aspects. The stories are among the crispest, most evocative case histories I have seen. The book is for any corporate leader trying to do the impossible: create a business that recreates the world."
ART KLEINER
editor–in–chief, strategy + business, and author, The Age of Heretics

"Carol Sanford offers us a proven, practical, and systems–based approach that integrates five stakeholder groups into a business system working as an integral whole. Essential reading for leaders wanting a system framework for sustainability and business success!"
OTTO SCHARMER
MIT Sloan senior lecturer; author, Theory U: Leading from the Future as it Emerges; and coauthor, Presence

"The Responsible Business challenges many assumptions corporate leaders, investment advisors, and sustainability experts have long taken for granted. It provides a road map that can help innovative businesses think about how to be truly transformational."
SAM FORD
Fast Company expert blogger and director, Peppercom

"The READ MORE >

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A Foreword from the Boardroom (
Chad Holliday).

A Foreword from Academia (Rebecca Henderson).

Acknowledgments.

Prologue: A New Business Mind.

Procter & Gamble (P&G): Responsibility Prototype.

P&G's Guiding Principles.

Bringing It Home.

Introduction: The Responsible Business'

New Problem, Old Mind'

Evolve Corporate Responsibility by Evolving Business Responsibility.

Three Forks in the Road to Responsibility.

A Framework for the Responsible Business.

From Add–on Responsibility to Full–on Responsibility.

About This Book.

About the Author.

PART ONE: THE RESPONSIBLE BUSINESS: REIMAGINING BUSINESSES OF THE FUTURE.

1 Stories from Three Continents.

Herban Feast: Caring for Customers.

Kingsford: Creating Collaboratively.

Colgate, South Africa: Localizing Identity and Destiny.

Seventh Generation: Regenerating Planetary Systems.

E. I. DuPont: Engaging Shareholder Value.

Panning for Gold.

Conclusions.

2 Stakeholders as Systemic Collaborators.

The Meaning of Stakeholder.

Stand in the Stakeholder's Shoes.

Stakeholders Affect Responsibility.

Five Key Stakeholders and Their Stakes.

Conclusions.

3 Geometry of the Responsible Business.

Systemic Stakeholder Framework.

The Logic of the Pentad.

Integrate Stakeholder Initiatives.

Conclusions.

4 Be Value–Adding, Not Value–Added.

Value–Added Is Not Value–Adding.

Energize Caring Through Value–Adding Processes.

Five Stakeholder Imperatives.

Conclusions.

5 Making the Responsible Business Pentad Work.

Revolutionizing Business Models: Red Hat.

From Commodity to Nondisplaceability: Kingsford.

Deeply Connect to Your Customer: Herban Feast.

Mission–Driven Meets Future–Proof: Seventh Generation.

Change the World by Changing the Business: Colgate, South Africa.

Conclusions.

PART TWO: MAKING I T WORK: THE MAP TO THE TERRITORY.

6 Teaching an Organization to Star.

Retrofi t an Existing Business.

Reverse Phases for a Start–up Responsible Business.

Conclusions.

7 Nonhierarchical Decision Making.

Hierarchical Management Is Irresponsible.

Self–Organizing Decision Making Is Responsible.

Four Self–Organizing Capabilities.

Conclusions.

PART THREE: IRRESPONSIBILITY HAPPENS: REFRAMING HOW CHANGE WORKS.

8 Responsibility Running Backward.

Running Faster in the Wrong Direction.

A 360–Degree Business Perspective.

Make Something for Someone.

From Backward to Forward Spin.

Conclusions.

9 Our Own Worst Enemies: Turning People Around.

Brain Works.

Three–Brained Decision Making.

Triad of Mental Frames.

Familiarity Is the Enemy of Creativity.

Incentives Narrow the Mind.

Narrower Frames of Reference Cause the Pentad to Spin Backward.

Leading from the Purposeful Mental Frame.

Personal Development and Critical Thinking Skills.

Conclusions.

10 Cautionary Tales: Design for Prevention and Cure.

Six Common Hazards.

An Ounce of Prevention.

Conclusions.

PART FOUR: THE BIG PICTURE OF RESPONSIBILITY.

11 A Responsible View of Capital.

Stakeholder Return on Investment (ROI).

Conclusions.

12 Assessing Responsibility.

Systemic Responsibility Indicators.

Conclusions.

13 The Future of Responsibility.

Getting from Here to There.

Alternative Business Approaches.

Responsible Investing Within the Current Legal Framework.

Conclusions.

Epilogue: Developing Capability for Responsibility.

Three Capabilities Underlying Responsibility.

A Final Refl ection.

Notes.

Index.

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CAROL SANFORD has been the CEO of InterOctave, Inc., a global business resource to Fortune 500 and new economy businesses large and small, for over thirty years. In addition, Carol lectures at universities such as MIT Sloan School of Management, University of Washington Foster School of Business, and University of Michigan Ross School of Business on sustainability, business innovation, and corporate responsibility. Visit www.TheResponsibleBusiness.com for additional content and information.

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