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North American MPS Decision Maker Tracking Study
Photizo Group, Jan 2010, Pages: 150+
The MPS Decision Maker Tracking Studies are on-going assessments of IT decision makers and MPS customers. The tracker provides a representative, unbiased view of decision makers, helping MPS vendors to understand customers, their needs and how they are evolving.
The study provides information in three areas: demographics, purchase and brand metrics. Started in 2008, the Tracker studies have a consistent methodology across geographies and time, providing a comprehensive understanding of the customer’s decision-making process and requirements as well as insights into key MPS brandmetrics.
Features:
- In-depth powerpoint analysis (120+ slides)
- Executive summary of key findings (27 slides)
- Banner and tabs of raw data
- 2 interactive client briefings
- 5 inquiry hours
In this study we will frequently use the term managed print services. By managed print services, we mean a service where a vendor provides your company with a majority of the following services:
- Assessment services
- Recommendations on device deployment
- Monitoring of device utilization
- Reporting of device utilization
- Reporting of device maintenance actions, percent of the time the products are available for use (uptime), service response time, or other service related metrics
- Remote or on-site monitoring of devices for supplies status, printer error report, on/off-line availability
- Supplies replacement by onsite staff
- Automatic supplies replenishment
- End user training
- Help desk services
- On-site support staff
- Device installation
- Document workflow consulting, services and solutions
- Physically moving devices to new locations due to under or over utilization
A managed print service program typically does not have to include all of these activities; however, it must be more than just ‘leasing’ devices from a dealer or manufacturer.
Product samples
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