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Building the Case for HR Shared Services
Aberdeen Group, May 2011, Pages: 13
In July and August 2010, Aberdeen Group surveyed nearly 350 organizations in order to determine Best-in-Class practices in managaing HR functions. In addition to building the case for process automation, data integration, reporting and employee self-service, the 'Future of Core HR' study reported 'Global organizations (defined as those that employ workers outside the country where headquarters are located) that experience a slighter burden on HR are 29% more likely to have centralized HR functions. In fact, they are also 10 times as likely to have centralized HR without any local or regional representatives. This shows that as technology evolves, the need to have fragmented HR departments decreases. It also suggests that a share services model of providing HR functions can be successful if implemented effectively and supported by the right tools and knowledge management capabilities'
Based on observations in key HR metrics, this Research Brief will build on these findings to prove that adopting an HR shared services model is a valid option for delivering quality employee service for any organization with geographically-dispersed workers in multiple locations - whether on a national or a global scale.
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