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Deriving Business Value from On-Demand Contact Center Solutions Product Image

Deriving Business Value from On-Demand Contact Center Solutions

  • Published: March 2011
  • Region: Global
  • 6 Pages
  • Aberdeen Group

As commoditization pressures in a global economy drive down margins on the product side of business, organizations are looking to leverage their service operations to differentiate themselves from their competitors through contact center excellence and, in turn, improved overall business performance.

Aberdeen's Insights provide the analyst perspective of the research as drawn from an aggregated view of the research surveys, interviews and data analysis.

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