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Store Operations Class Manual
Martec International, April 2011, Pages: 154
The Store Operations class manual is aimed at Store Managers and their deputies and up and coming District Managers. It is also suitable for companies selling or marketing store systems to retailers who need a better understanding of store operations.
154 pages of detailed notes, exercises and charts covering:
- Store Operations Overview,
- Headquarters Functions,
- Store Functions and Management,
- Store Level Inventory Management,
- Loss Prevention and Store Security,
- Store Human Resources.
Learn about all the main processes and issues relating to operating retail stores to improve your personal effectiveness and career prospects.
All Martec’s class manuals provide handy reference material on key retail issues and skills. Detailed manuals with supporting charts and exercises not just bullet points.
Course Objectives:
- Describe the range of activities performed by Store Operations management both at headquarters and in the stores.
- Explain the Key Performance Indicators best used to manage store operations.
- Discuss the core business processes involved in the successful operation of a chain of stores
- Show how to maximise sales performance by optimising the 4 S’s – Service, Staff Stock and Space
- Review the differences between centralised and decentralised store operations.
This manual is designed for everyone selling or marketing technology products or services to the retail industry. The following will benefit:
- Head office store operations teams
- Area & Regional Managers
- Store Managers being considered for promotion
- Store systems executives and analysts store systems IT teams
- Vendors selling and marketing store systems solutions to retailers
- Those staff & managers who would like a deeper understanding of the key store operations processes, key performance indicators and best practices to ensure an efficient & profitable store organisation.
Companies that use Martec’s Learning Services:
- Business Objects
- Cognos
- EMC
- Hewlett-Packard
- Microsoft
- NCR
- Progress Software
- SAP
- SAS Institute
- Sonic Software
- Sun Microsystems
Product samples
A sample for this product is available. Please Login/Register to download this sample.
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