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Retail Fraud Survey 2011-12
Martec International, June 2011, Pages: 266
The Retail Fraud Survey 2011-2012 is a comprehensive and detailed guide, taking you inside 100 companies. The Retail Fraud Survey will allow purchasers to have a detailed understanding of key industry trends, allowing vendors to better tailor their systems and services to be completely in tune with the needs and requirements of the retail industry.
The Retail Fraud Survey provides you with a detailed understanding of the retail fraud and loss prevention systems, processes and strategies of the UK's leading 100 retailers.
The Retail Fraud Report Shows:
- The systems used for loss prevention both in store and online
- Software used
- Hardware, used
- Dates of implementation
- Satisfaction levels
- Replacement plans
- LP spend as a % of sales and other key benchmarks
- Investment priorities
- key contacts
- Size of team
- Top areas of loss in the business
In detail, that means adding the Retail Fraud Survey to your sales team will tell you the following about the UK's leading 100 Retailers:
- Turnover of business
- Number of tills
- Store / online sales split
- Number of new stores planned
- Number of till units
- Number of self checkout tills
- LP Directors name
In Store
Hardware and software systems used, planned, on trial and replacement dates for:
- Analytics / data mining including exception reporting, case management and incident reporting
- Tagging
- Security cameras
- Cash handling including air tubes
- Forgery detection
- Alarm systems
- Card payments
- Fraud management
- Coupon fraud
- Frequent Shopper Scheme fraud
Online
Hardware and software systems used, planned, on trial and replacement dates for:
- Analytics
- Fraud management
- Payment security
- Fraud screening
- Payer authentication
- Coupon or promotion fraud
Benchmark different retailers in the following areas:
- Estimated Store Fraud Prevention Spend as a % of Sales
- Estimated Online Fraud Prevention Spend as a % of Sales
- Retail Sales Per FTE in Fraud Prevention Team
- % of loss prevention team in stores
- % of loss prevention team in head quarters
- Estimated Shrinkage as a % of Sales
- Estimated return fraud as % of sales
Issues and Priorities
Learn the top 3 fraud prevention/loss prevention issues from this list for each retailer:
- Cash theft – internal
- Cash theft – external
- Coping with recent increases in shoplifting volumes
- Data theft
- Fraudulent use of gift cards
- Internal / staff fraud (including sweet hearting)
- Loyalty card or sales promotion fraud
- Maintaining or introducing a culture of loss prevention / profit protection
- Online card payment
- Online fraud
- Self check out till fraud
- Sharing intelligence between businesses
- Staff abuse
- Other (named)
Plus for each retailer understand whether they expect their fraud losses to increase or decrease during the current parliament.
The Retail Fraud Survey will also enable you to:
- Find out which systems retailers are using and which companies supply them
- Compare IT spend and strategy
- Improve timings and content of your sales pitches to existing and potential clients
- Target retailers with systems due for replacement
- Stay current with the very latest industry trends
Product samples
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