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Business Intelligence Command and Control Center for the Chief Supply Chain Officer

Aberdeen Group, May 2011, Pages: 27


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This report benchmarked 149 supply chain related executives on their business intelligence initiatives in March and April 2011. The top pressure that companies are facing is the growing complexity of global operations (57%), the lack of visibility at various nodes of the supply chain (41%) and the need to improve top line revenue (40%). On the other hand, only 33% of companies have had a supply chain business intelligence initiative in place for more than two years. Given this lack of maturity, the need for business intelligence is more than ever before.

The focus of this benchmark report is to identify the top strategic actions that Best-in-Class companies are taking and how they have reached the process maturity required to sustain business value through business intelligence.

This report used four key performance criteria to distinguish the Best-in-Class from Industry Average and Laggard organizations. Best-in-Class companies:

- Had an average cash conversion cycle time of 38.9 days.
- Possessed an average customer service level of 96% delivered to the customer.
- Had an average forecast accuracy rate of 78.7%.
- Decreased their actual warehouse operating cost by 2.1%.

Key Report Benefits:
- Boost Customer Service
- Increase Forecast Accuracy
- Cut Actual Warehouse Operating Costs

Aberdeen's Research Benchmarks provide an in-depth and comprehensive look into process, procedure, methodologies, and technologies with best practice identification and actionable recommendations.



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