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Achieving Business Excellence Quality and Performance Improvement
Thorogood Publishing, Oct 1997, Pages: 95
This valuable briefing identifies all the areas critical to developing an effective performance improvement process. It is a practical guide to the use of business excellence models and frameworks, quality standards, benchmarking tools, self-assessment programmes and the latest performance improvement initiatives.
To achieve continuous improvement, organisations must be able to answer three fundamental questions:
- Where are we now?
- Where do we want to get to?
- How do we get there?
The question ‘where are we now’ is most effectively answered by a rigorous self-assessment programme using an appropriate model or framework. The self-assessment process examines an organisation’s performance against key performance criteria and establishes a baseline of performance supported by
objective evidence.
In order to understand ‘where do we want to get to’ organisations must have a clear vision of the future, but, more importantly, must establish and communicate the strategy and specific actions which will deliver this ‘vision’. This report will show you how.
Who should buy this report?
- CEOs and company directors
- Project managers
- Sales and marketing managers
- Performance improvement managers
- And all heads of departments seeking to get more performance from the team, systems and department.
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