Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Europe
Finaccord, June 2011, Pages: 219
The report titled Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Europe offers detailed and unique insights into the behaviour of consumers in six major European countries in the context of travel insurance and assistance. This publication follows on from the ground-breaking study in 2006, and is based on a survey of 6,000 consumers in France, Germany, Italy, the Netherlands, Spain and the UK carried out at the end of 2010.
The research quantifies the proportion of consumers in each country who travel and the proportion that buy travel insurance, segmented by age and income. It also investigates the types of policy that they buy (annual policies, single trip policies or packaged policies, e.g. with a travel ticket or a payment card), the risks covered and assistance services provided by their policy, the distribution channels and interfaces that they use to take out travel insurance, and whether they bought a policy before booking their travel, at the same time, or afterwards. It also reports on the reasons why uninsured travellers did not buy travel insurance.
Finally, the report analyses claims frequency for travel insurance, including data for the types of claim and for acceptance rates, and ranks major providers of insurance and assistance by the frequency with which they are identified by consumers as the provider of their policy. For all countries apart from the Netherlands (which was not covered by the original survey) the majority of results from the latest research are compared with those of the 2006 study.
You may be able to use this report in one or more of the following ways:
- to benchmark your organisation's performance in travel insurance: how do your policy features and your mix of single, annual or packaged policies compare against the average?
- to identify the most important demographic segments for travel insurance: can you improve product design to appeal to them?
- to evaluate the opportunities for distributing travel insurance through channels other than the travel trade: to what extent will consumers buy through these other means?
- to assess the apparent consumer awareness and utilisation of major underwriters of travel insurance, including ACE European Group, AXA, Chartis, Columbus Direct, Europ Assistance, Mondial Assistance, and firms belonging to the European Travel Insurance Group;
- to understand claims experience for travel insurance, how this varies by type of customer and what this might mean for the profitability of your activities in this sector.
0.0 EXECUTIVE SUMMARY
Dutch respondents are the most frequent travellers covered by the survey
Insurance uptake is highest among travellers from the UK
There is considerable local variation in the levels of risk coverage and assistance provision
In terms of insurance and assistance providers, Italy has the most concentrated market
Policies packaged with payment cards and bank accounts are most common in France
At the pan-European level, direct sales represent the primary distribution channel
Germany and the Netherlands display the highest claims frequencies
1.0 INTRODUCTION
Research rationale
European consumer research
Travel insurance and assistance
Other topics
Other international research reports
2.0 EUROPEAN OVERVIEW
Introduction
Underlying travel market
Frequency of travel
Frequency of travel, segmented by age and annual household income
Uptake of travel insurance and assistance
Proportion of travellers who are covered by travel insurance
Proportion of travellers who are covered by travel insurance, segmented by age and annual household income
Main reasons why uninsured travellers do not acquire travel insurance
Characteristics of travel insurance and assistance
Risks covered by travel insurance
Market concentration
Distribution of travel insurance and assistance
Types of travel insurance and assistance policies held
Distribution channels used for stand-alone travel insurance
Distribution interfaces used for stand-alone travel insurance
Time of acquisition of stand-alone travel insurance
Travel insurance and assistance claims
Frequency and outcome of travel insurance claims
Frequency of travel insurance claims, segmented by age and annual household income
Frequency of travel insurance claims, segmented by type of policy
Main reasons for travel insurance claims
3.0 FRANCE
Introduction
Underlying travel market
Frequency of travel
Frequency of travel, segmented by age
Frequency of travel, segmented by income
Uptake of travel insurance and assistance
Proportion of travellers who are covered by travel insurance
Proportion of travellers who are covered by travel insurance, segmented by age
Proportion of travellers who are covered by travel insurance, segmented by income
Types of consumers who buy the most travel insurance
Main reasons why uninsured travellers do not acquire travel insurance
Characteristics of travel insurance and assistance
Risks covered by travel insurance
Providers of travel insurance
Distribution of travel insurance and assistance
Types of travel insurance and assistance policies held
Types of travel insurance and assistance policies held, segmented by age
Types of travel insurance and assistance policies held, segmented by income
Distribution channels used for stand-alone travel insurance
Distribution interfaces used for stand-alone travel insurance
Cross-tabulation of distribution channels and interfaces used for stand-alone policies
Time of acquisition of stand-alone travel insurance
Travel insurance and assistance claims
Frequency and outcome of travel insurance claims, segmented by age
Frequency and outcome of travel insurance claims, segmented by income
Frequency of travel insurance claims, segmented by type of policy
Main reasons for travel insurance claims
Research sample statistics
4.0 GERMANY
Introduction
Underlying travel market
Frequency of travel
Frequency of travel, segmented by age
Frequency of travel, segmented by income
Uptake of travel insurance and assistance
Proportion of travellers who are covered by travel insurance
Proportion of travellers who are covered by travel insurance, segmented by age
Proportion of travellers who are covered by travel insurance, segmented by income
Types of consumers who buy the most travel insurance
Main reasons why uninsured travellers do not acquire travel insurance
Characteristics of travel insurance and assistance
Risks covered by travel insurance
Providers of travel insurance
Distribution of travel insurance and assistance
Types of travel insurance and assistance policies held
Types of travel insurance and assistance policies held, segmented by age
Types of travel insurance and assistance policies held, segmented by income
Distribution channels used for stand-alone travel insurance
Distribution interfaces used for stand-alone travel insurance
Cross-tabulation of distribution channels and interfaces used for stand-alone policies
Time of acquisition of stand-alone travel insurance
Travel insurance and assistance claims
Frequency and outcome of travel insurance claims, segmented by age
Frequency and outcome of travel insurance claims, segmented by income
Frequency of travel insurance claims, segmented by type of policy
Main reasons for travel insurance claims
Research sample statistics
5.0 ITALY
Introduction
Underlying travel market
Frequency of travel
Frequency of travel, segmented by age
Frequency of travel, segmented by income
Uptake of travel insurance and assistance
Proportion of travellers who are covered by travel insurance
Proportion of travellers who are covered by travel insurance, segmented by age
Proportion of travellers who are covered by travel insurance, segmented by income
Types of consumers who buy the most travel insurance
Main reasons why uninsured travellers do not acquire travel insurance
Characteristics of travel insurance and assistance
Risks covered by travel insurance
Providers of travel insurance
Distribution of travel insurance and assistance
Types of travel insurance and assistance policies held
Types of travel insurance and assistance policies held, segmented by age
Types of travel insurance and assistance policies held, segmented by income
Distribution channels used for stand-alone travel insurance
Distribution interfaces used for stand-alone travel insurance
Cross-tabulation of distribution channels and interfaces used for stand-alone policies
Time of acquisition of stand-alone travel insurance
Travel insurance and assistance claims
Frequency and outcome of travel insurance claims, segmented by age
Frequency and outcome of travel insurance claims, segmented by income
Frequency of travel insurance claims, segmented by type of policy
Main reasons for travel insurance claims
Research sample statistics
6.0 NETHERLANDS
Introduction
Underlying travel market
Frequency of travel, segmented by age
Frequency of travel, segmented by income
Uptake of travel insurance and assistance
Proportion of travellers who are covered by travel insurance, segmented by age
Proportion of travellers who are covered by travel insurance, segmented by income
Types of consumers who buy the most travel insurance
Main reasons why uninsured travellers do not acquire travel insurance
Characteristics of travel insurance and assistance
Risks covered by travel insurance
Providers of travel insurance
Distribution of travel insurance and assistance
Types of travel insurance and assistance policies held, segmented by age
Types of travel insurance and assistance policies held, segmented by income
Distribution channels used for stand-alone travel insurance
Distribution interfaces used for stand-alone travel insurance
Cross-tabulation of distribution channels and interfaces used for stand-alone policies
Time of acquisition of stand-alone travel insurance
Travel insurance and assistance claims
Frequency and outcome of travel insurance claims, segmented by age
Frequency and outcome of travel insurance claims, segmented by income
Frequency of travel insurance claims, segmented by type of policy
Main reasons for travel insurance claims
Research sample statistics
7.0 SPAIN
Introduction
Underlying travel market
Frequency of travel
Frequency of travel, segmented by age
Frequency of travel, segmented by income
Uptake of travel insurance and assistance
Proportion of travellers who are covered by travel insurance
Proportion of travellers who are covered by travel insurance, segmented by age
Proportion of travellers who are covered by travel insurance, segmented by income
Types of consumers who buy the most travel insurance
Main reasons why uninsured travellers do not acquire travel insurance
Characteristics of travel insurance and assistance
Risks covered by travel insurance
Providers of travel insurance
Distribution of travel insurance and assistance
Types of travel insurance and assistance policies held
Types of travel insurance and assistance policies held, segmented by age
Types of travel insurance and assistance policies held, segmented by income
Distribution channels used for stand-alone travel insurance
Distribution interfaces used for stand-alone travel insurance
Cross-tabulation of distribution channels and interfaces used for stand-alone policies
Time of acquisition of stand-alone travel insurance
Travel insurance and assistance claims
Frequency and outcome of travel insurance claims, segmented by age
Frequency and outcome of travel insurance claims, segmented by income
Frequency of travel insurance claims, segmented by type of policy
Main reasons for travel insurance claims
Research sample statistics
8.0 UNITED KINGDOM
Introduction
Underlying travel market
Frequency of travel
Frequency of travel, segmented by age
Frequency of travel, segmented by income
Uptake of travel insurance and assistance
Proportion of travellers who are covered by travel insurance
Proportion of travellers who are covered by travel insurance, segmented by age
Proportion of travellers who are covered by travel insurance, segmented by income
Types of consumers who buy the most travel insurance
Main reasons why uninsured travellers do not acquire travel insurance
Characteristics of travel insurance and assistance 185 Risks covered by travel insurance
Providers of travel insurance
Distribution of travel insurance and assistance
Types of travel insurance and assistance policies held
Types of travel insurance and assistance policies held, segmented by age
Types of travel insurance and assistance policies held, segmented by income
Distribution channels used for stand-alone travel insurance
Distribution interfaces used for stand-alone travel insurance
Cross-tabulation of distribution channels and interfaces used for stand-alone policies 1
Time of acquisition of stand-alone travel insurance
Travel insurance and assistance claims
Frequency and outcome of travel insurance claims, segmented by age
Frequency and outcome of travel insurance claims, segmented by income
Frequency of travel insurance claims, segmented by type of policy
Main reasons for travel insurance claims
Research sample statistics
9.0 APPENDIX
Research methodology
Research structure
LIST OF GRAPHICS / TABLES:
0.0 EXECUTIVE SUMMARY
% of travellers who were covered by travel insurance: six European countries, 2006 and 2010 2
Risk coverage index: six European countries, 2010 3 Market concentration: six European countries, 2010 4
Types of insurance policy held by insured travellers: six European countries, 2010 5
Main reasons for travel insurance claims: average of six European countries, 2010 7
1.0 INTRODUCTION
2.0 EUROPEAN OVERVIEW
% of respondents undertaking significant travel during the preceding 24 months: six European countries, 2006 and 2010
% of respondents undertaking significant travel during the preceding 24 months: six European countries, 2006 and 2010 (data)
% of respondents undertaking significant travel during the preceding 24 months, segmented by age: six European countries, 2010
% of respondents undertaking significant travel during the preceding 24 months, segmented by annual household income: six European countries, 2010
% of respondents undertaking significant travel during the preceding 24 months, segmented by age and annual household income: six European countries, 2010 (data)
% of travellers who were covered by travel insurance: six European countries, 2006 and 2010
% of travellers who were covered by travel insurance: six European countries, 2006 and 2010 (data)
% of travellers who were covered by travel insurance, segmented by age: six European countries, 2010
% of travellers who were covered by travel insurance, segmented by annual household income: six European countries, 2010
% of travellers who were covered by travel insurance, segmented by age and annual household income: six European countries, 2010 (data)
Main reasons why uninsured travellers did not acquire travel insurance: six European countries, 2010
Main reasons why uninsured travellers did not acquire travel insurance: six European countries, 2010 (data)
Risks covered by travel insurance and assistance: average of six European countries, 2010
Risk coverage index: six European countries, 2010
Risks covered by travel insurance and assistance: six European countries, 2010 (data)
Market concentration: six European countries, 2010
Market concentration: six European countries, 2010 (data)
Types of insurance policy held by insured travellers: six European countries, 2010
Types of insurance policy held by insured travellers: six European countries, 2010 (data)
Distribution channels used for stand-alone travel insurance: six European countries, 2010
Distribution channels used for stand-alone travel insurance: six European countries, 2010 (data)
Distribution interfaces used for stand-alone travel insurance: six European countries, 2010
Distribution interfaces used for stand-alone travel insurance: six European countries, 2010 (data)
Time of acquiring stand-alone travel insurance relative to time of booking travel: six European countries, 2010
Time of acquiring stand-alone travel insurance relative to time of booking travel: six European countries, 2010 (data)
Frequency and outcome of travel insurance claims: six European countries, 2010
Frequency and outcome of travel insurance claims: six European countries, 2010 (data)
Frequency of travel insurance claims, segmented by age of claimant: six European countries, 2010
Frequency of travel insurance claims, segmented by annual household income of claimant: six European countries, 2010
Frequency of travel insurance claims, segmented by age and annual household income of claimant: six European countries, 2010 (data)
Frequency of travel insurance claims, segmented by type of policy: six European countries, 2010
Frequency of travel insurance claims, segmented by type of policy: six European countries, 2010 (data)
Main reasons for travel insurance claims: average of six European countries, 2010
Main reasons for travel insurance claims: six European countries, 2010
3.0 FRANCE
% of French respondents undertaking significant travel during the preceding 24 months, 2006 and 2010
% of French respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
% of French respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
% of French travellers who were covered by travel insurance, 2006 and 2010
% of French travellers who were covered by travel insurance, segmented by age, 2010
% of French travellers who were covered by travel insurance, segmented by annual household income, 2010
% of all travel insurance policies purchased by each age and annual household income segment, France, 2010
Main reasons why uninsured French travellers did not acquire travel insurance, 2006 and 2010 (data)
Main reasons why uninsured French travellers did not acquire travel insurance, 2006 and 2010
Risks covered by travel insurance and assistance in France, 2010
Travel insurance providers identified by respondents in France, 2010
Types of insurance policy held by insured French travellers, 2006 and 2010
Types of insurance policy held by insured French travellers, 2006 and 2010 (data)
Types of insurance policy held by insured French travellers, segmented by age, 2010
Types of insurance policy held by insured French travellers, segmented by annual household income, 2010
Types of insurance policy held by insured French travellers, segmented by age and annual household income, 2010 (data)
Distribution channels used for stand-alone travel insurance in France, 2010
Distribution channels used for stand-alone travel insurance in France, 2006 and 2010
Distribution interfaces used for stand-alone travel insurance in France, 2006 and 2010
Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in France, 2010
Time of acquiring stand-alone travel insurance relative to time of booking travel, France, 2006 and 2010
Frequency and outcome of travel insurance claims in France, segmented by age of claimant, 2010
Frequency and outcome of travel insurance claims in France, segmented by annual household income of claimant, 2010
Frequency and outcome of travel insurance claims in France, segmented by age and annual household income of claimant, 2010 (data)
Frequency of travel insurance claims in France, segmented by type of policy, 2010
Main reasons for travel insurance claims in France, 2010
French survey sample (1,000 individuals), segmented by age group and annual household income band
4.0 GERMANY
% of German respondents undertaking significant travel during the preceding 24 months, 2006 and 2010
% of German respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
% of German respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
% of German travellers who were covered by travel insurance, 2006 and 2010
% of German travellers who were covered by travel insurance, segmented by age, 2010
% of German travellers who were covered by travel insurance, segmented by annual household income, 2010
% of all travel insurance policies purchased by each age and annual household income segment, Germany, 2010
Main reasons why uninsured German travellers did not acquire travel insurance, 2006 and 2010 (data)
Main reasons why uninsured German travellers did not acquire travel insurance, 2006 and 2010
Risks covered by travel insurance and assistance in Germany, 2010
Travel insurance providers identified by respondents in Germany, 2010
Types of insurance policy held by insured German travellers, 2006 and 2010
Types of insurance policy held by insured German travellers, 2006 and 2010 (data)
Types of insurance policy held by insured German travellers, segmented by age, 2010
Types of insurance policy held by insured German travellers, segmented by annual household income, 2010
Types of insurance policy held by insured German travellers, segmented by age and annual household income, 2010 (data)
Distribution channels used for stand-alone travel insurance in Germany, 2010
Distribution channels used for stand-alone travel insurance in Germany, 2006 and 2010
Distribution interfaces used for stand-alone travel insurance in Germany, 2006 and 2010
Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in Germany, 2010
Time of acquiring stand-alone travel insurance relative to time of booking travel, Germany, 2006 and 2010
Frequency and outcome of travel insurance claims in Germany, segmented by age of claimant, 2010
Frequency and outcome of travel insurance claims in Germany, segmented by annual household income of claimant, 2010
Frequency and outcome of travel insurance claims in Germany, segmented by age and annual household income of claimant, 2010 (data)
Frequency of travel insurance claims in Germany, segmented by type of policy, 2010
Main reasons for travel insurance claims in Germany, 2010
German survey sample (1,000 individuals), segmented by age group and annual household income band
5.0 ITALY
% of Italian respondents undertaking significant travel during the preceding 24 months, 2006 and 2010
% of Italian respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
% of Italian respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
% of Italian travellers who were covered by travel insurance, 2006 and 2010
% of Italian travellers who were covered by travel insurance, segmented by age, 2010
% of Italian travellers who were covered by travel insurance, segmented by annual household income, 2010
% of all travel insurance policies purchased by each age and annual household income segment, Italy, 2010
Main reasons why uninsured Italian travellers did not acquire travel insurance, 2006 and 2010 (data)
Main reasons why uninsured Italian travellers did not acquire travel insurance, 2006 and 2010
Risks covered by travel insurance and assistance in Italy, 2010
Travel insurance providers identified by respondents in Italy, 2010
Types of insurance policy held by insured Italian travellers, 2006 and 2010
Types of insurance policy held by insured Italian travellers, 2006 and 2010 (data)
Types of insurance policy held by insured Italian travellers, segmented by age, 2010
Types of insurance policy held by insured Italian travellers, segmented by annual household income, 2010
Types of insurance policy held by insured Italian travellers, segmented by age and annual household income, 2010 (data)
Distribution channels used for stand-alone travel insurance in Italy, 2010
Distribution channels used for stand-alone travel insurance in Italy, 2006 and 2010
Distribution interfaces used for stand-alone travel insurance in Italy, 2006 and 2010
Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in Italy, 2010
Time of acquiring stand-alone travel insurance relative to time of booking travel, Italy, 2006 and 2010
Frequency and outcome of travel insurance claims in Italy, segmented by age of claimant, 2010
Frequency and outcome of travel insurance claims in Italy, segmented by annual household income of claimant, 2010
Frequency and outcome of travel insurance claims in Italy, segmented by age and annual household income of claimant, 2010 (data)
Frequency of travel insurance claims in Italy, segmented by type of policy, 2010
Main reasons for travel insurance claims in Italy, 2010
Italian survey sample (1,000 individuals), segmented by age group and annual household income band
6.0 NETHERLANDS
% of Dutch respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
% of Dutch respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
% of Dutch travellers who were covered by travel insurance, segmented by age, 2010
% of Dutch travellers who were covered by travel insurance, segmented by annual household income, 2010
% of all travel insurance policies purchased by each age and annual household income segment, the Netherlands, 2010
Main reasons why uninsured Dutch travellers did not acquire travel insurance, 2010
Risks covered by travel insurance and assistance in the Netherlands, 2010
Travel insurance providers identified by respondents in the Netherlands, 2010
Types of insurance policy held by insured Dutch travellers, segmented by age, 2010
Types of insurance policy held by insured Dutch travellers, segmented by annual household income, 2010
Types of insurance policy held by insured Dutch travellers, segmented by age and annual household income, 2010 (data)
Distribution channels used for stand-alone travel insurance in the Netherlands, 2010
Distribution interfaces used for stand-alone travel insurance in the Netherlands, 2010
Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in the Netherlands, 2010
Time of acquiring stand-alone travel insurance relative to time of booking travel, the Netherlands, 2010
Frequency and outcome of travel insurance claims in the Netherlands, segmented by age of claimant, 2010
Frequency and outcome of travel insurance claims in the Netherlands, segmented by annual household income of claimant, 2010
Frequency and outcome of travel insurance claims in the Netherlands, segmented by age and annual household income of claimant, 2010 (data)
Frequency of travel insurance claims in the Netherlands, segmented by type of policy, 2010
Main reasons for travel insurance claims in the Netherlands, 2010
Dutch survey sample (1,000 individuals), segmented by age group and annual household income band
7.0 SPAIN
% of Spanish respondents undertaking significant travel during the preceding 24 months, 2006 and 2010
% of Spanish respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
% of Spanish respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
% of Spanish travellers who were covered by travel insurance, 2006 and 2010
% of Spanish travellers who were covered by travel insurance, segmented by age, 2010
% of Spanish travellers who were covered by travel insurance, segmented by annual household income, 2010
% of all travel insurance policies purchased by each age and annual household income segment, Spain, 2010
Main reasons why uninsured Spanish travellers did not acquire travel insurance, 2006 and 2010 (data)
Main reasons why uninsured Spanish travellers did not acquire travel insurance, 2006 and 2010
Risks covered by travel insurance and assistance in Spain, 2010
Travel insurance providers identified by respondents in Spain, 2010
Types of insurance policy held by insured Spanish travellers, 2006 and 2010
Types of insurance policy held by insured Spanish travellers, 2006 and 2010 (data)
Types of insurance policy held by insured Spanish travellers, segmented by age, 2010
Types of insurance policy held by insured Spanish travellers, segmented by annual household income, 2010
Types of insurance policy held by insured Spanish travellers, segmented by age and annual household income, 2010 (data)
Distribution channels used for stand-alone travel insurance in Spain, 2010
Distribution channels used for stand-alone travel insurance in Spain, 2006 and 2010
Distribution interfaces used for stand-alone travel insurance in Spain, 2006 and 2010
Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in Spain, 2010
Time of acquiring stand-alone travel insurance relative to time of booking travel, Spain, 2006 and 2010
Frequency and outcome of travel insurance claims in Spain, segmented by age of claimant, 2010
Frequency and outcome of travel insurance claims in Spain, segmented by annual household income of claimant, 2010
Frequency and outcome of travel insurance claims in Spain, segmented by age and annual household income of claimant, 2010 (data)
Frequency of travel insurance claims in Spain, segmented by type of policy, 2010
Main reasons for travel insurance claims in Spain, 2010
Spanish survey sample (1,000 individuals), segmented by age group and annual household income band
8.0 UNITED KINGDOM
% of respondents in the UK undertaking significant travel during the preceding 24 months, 2006 and 2010
% of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by age, 2010
% of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
% of travellers in the UK who were covered by travel insurance, 2006 and 2010
% of travellers in the UK who were covered by travel insurance, segmented by age, 2010
% of travellers in the UK who were covered by travel insurance, segmented by annual household income, 2010
% of all travel insurance policies purchased by each age and annual household income segment, UK, 2010
Main reasons why uninsured travellers in the UK did not acquire travel insurance, 2006 and 2010 (data)
Main reasons why uninsured travellers in the UK did not acquire travel insurance, 2006 and 2010
Risks covered by travel insurance and assistance in the UK, 2010
Travel insurance providers identified by respondents in the UK, 2010
Types of insurance policy held by insured travellers in the UK, 2006 and 2010
Types of insurance policy held by insured travellers in the UK, 2006 and 2010 (data)
Types of insurance policy held by insured travellers in the UK, segmented by age, 2010
Types of insurance policy held by insured travellers in the UK, segmented by annual household income, 2010
Types of insurance policy held by insured travellers in the UK, segmented by age and annual household income, 2010 (data)
Distribution channels used for stand-alone travel insurance in the UK, 2010
Distribution channels used for stand-alone travel insurance in the UK, 2006 and 2010
Distribution interfaces used for stand-alone travel insurance in the UK, 2006 and 2010
Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in the UK, 2010
Time of acquiring stand-alone travel insurance relative to time of booking travel, UK, 2006 and 2010
Frequency and outcome of travel insurance claims in the UK, segmented by age of claimant, 2010
Frequency and outcome of travel insurance claims in the UK, segmented by annual household income of claimant, 2010
Frequency and outcome of travel insurance claims in the UK, segmented by age and annual household income of claimant, 2010 (data)
Frequency of travel insurance claims in the UK, segmented by type of policy, 2010
Main reasons for travel insurance claims in the UK, 2010
UK survey sample (1,000 individuals), segmented by age group and annual household income band
9.0 APPENDIX
European survey sample (6,000 individuals), segmented by age group and annual household income band
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