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Consumer Attitudes & Online Retail Dynamics in the UK Product Image

Consumer Attitudes & Online Retail Dynamics in the UK

  • ID: 1855135
  • August 2011
  • Region: Europe, United Kingdom, Great Britain
  • 74 Pages
  • iCD Research

FEATURED COMPANIES

  • ASOS plc
  • Ebuyer.com
  • John Lewis
  • Maplin Electronics
  • Next plc
  • Play.com
  • MORE

"Consumer Attitudes & Online Retail Dynamics in the UK" provides an in-depth analysis of the latest trends in online consumer shopping, covering drivers of online shopping, consumer insights, market dynamics (covering 25 product categories) and reviews of latest best practice in online retail site design.

Based on the latest data, the report not only provides details of the size and growth of this increasingly important channel, it also provides essential contexts on the penetration of online sales by product groups, how growth has developed over time and key drivers of this market in the future.

This report is the result of ICD’s extensive market research covering the online retail industry in the UK. “Consumer Attitudes & Online Retail Development in the UK” provides the magnitude, growth, share, and dynamics of the online retail market and is an essential tool for companies either active in this sector or which are seeking to target this channel.

The report provides core insights into consumer behaviour and highlights the latest online trends and their impact on online product sales. Core data sets give both historical contexts and READ MORE >

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • ASOS plc
  • Ebuyer.com
  • John Lewis
  • Maplin Electronics
  • Next plc
  • Play.com
  • MORE

1 Introduction
1.1 What is this Report About?
1.2 Definitions
1.3 Summary Methodology
1.3.1 Overview
1.3.2 The Triangulated Market Sizing Method
1.3.3 Industry Surveys in the creation of Retail Market Data
1.3.4 Quality Control and Standardized Processes
2 Consumer Insight: Online Shopping Attitudes & Behaviours
2.1 The UK is one of the world’s most advanced online retailing environments
2.2 Overview of the UK Online Shopping Environment
2.2.1 Growth in Internet users drives online retail sales
2.2.2 Growth in Broadband Internet Subscribers allows for more effective online sales
2.2.3 Very high mobile phone penetration rates make m-commerce a growth area
2.3 Consumer Attitudes & Behaviors
2.3.1 Increase in online population promotes online spending
2.3.2 Over half of the UK adult population made online purchases in 2010
2.3.3 Mobile e-retailing is changing the way consumers shop, but payment systems need to evolve
2.3.4 Changes in consumer preferences, convenience and value will fuel the future growth of online retailing in the UK
2.3.5 UK remains the world’s most developed online grocery market
2.3.6 Retailers are increasingly marketing through social networking sites to drive sales
2.3.7 Despite robust growth in online retailing, consumer behaviour across product categories reflects significant variation
2.3.8 Online customers spend significant time researching products before making an actual purchase
2.3.9 Debit and credit cards remain the favourite modes of payment for online shoppers in the UK
2.3.10 Customers are satisfied with current delivery options and are prepared to pay more for specific delivery slots
2.3.11 More flexible returns and quick refund options are being offered to customers
3 Online Channel Dynamics
3.1 Online’s Share of Total Retail Sales
3.1.1 UK Online vs. Offline Channel Forecasts
3.1.2 Online Penetration: Global & Regional Comparisons
3.2 Channel Dynamics
3.2.1 UK Channel Group Dynamics – Future Performance
3.2.2 Channel Group Share Development
3.2.3 Individual Channel Performance
3.3 Category Dynamics
3.3.1 Online Vs Offline Retail Sales Comparison by Product Category Group 2010
3.3.2 Online Retail Market Dynamics by Category Group
3.3.3 Online Retail Sales Share by Product Group
3.3.4 Online Retail Sales Growth by individual Product Categories
3.3.4.1 Food & Grocery Categories Market Size and Forecasts
3.3.4.2 Electrical & Electronics Categories Market Size and Forecasts
3.3.4.3 Music, Video & Entertainment Software Group Market Size and Forecasts
3.3.4.4 Apparel, Accessories & Luxury group Market Size and Forecasts
3.3.4.5 Books, News & Stationery Group Market Size and Forecasts
3.3.4.6 Sports & Leisure Equipment Product Group Market Size and Forecasts
3.3.4.7 Furniture & Floor Coverings Product Group Market Size and Forecasts
3.3.4.8 Home & Garden Product Groups Market Size and Forecasts
4 Case Studies: Leading Online Retailers in the UK
4.1 Retailer 1: John Lewis
4.1.1 Business Description
4.1.2 Site Experience
4.2 Retailer 2: ASOS plc
4.2.1 Business Description
4.2.2 Site Experience
4.3 Retailer 3: Next plc
4.3.1 Business Description
4.3.2 Site Experience
4.4 Other Innovative Retailers in the UK
4.4.1 Maplin Electronics
4.4.2 Ebuyer.com
4.4.3 Play.com
5 Appendix
5.1 Methodology
5.2 Contact us
5.3 About ICD Research
5.4 Disclaimer

List of Tables
Table 1: UK Exchange Rate US$-GBP (Annual Average), 2005-2010
Table 2: ICD Research Retail Channel Definitions
Table 3: ICD Research Retail Category Definitions
Table 4: ICD Research Retail Country Coverage
Table 5: UK Channel Retail Sales & Forecast (GBP billion), By Channel Group, 2005-2015
Table 6: UK Channel Retail Sales & Forecast (US$ billion), By Channel Group, 2005-2015
Table 7: UK Channel Retail Sales & Forecast (% Share), 2005-2015
Table 8: UK Online Sales Vs Global Average
Table 9: UK Online Sales Vs Western Europe
Table 10: UK Overall Retail Segmentation (GBP billion), By Channel Group, 2005-2015
Table 11: UK Channel Retail Sales & Forecast (GBP billion), By Channel Group, 2005-2015
Table 12: UK Channel Retail Sales & Forecast (US$ billion), By Channel Group, 2005-2015
Table 13: UK Channel Retail Sales & Forecast ( % Share), By Channel Group, 2005-2015
Table 14: UK Channel Retail Sales & Forecast (GBP billion), By Channels, 2005-2015
Table 15: UK Channel Retail Sales & Forecast (US$ billion), By Channels, 2005-2015
Table 16: UK Retail Sales Split (GBP billion), Online Vs Offline, 2010
Table 17: UK Retail Sales Split (US$ billion), Online Vs Offline, 2010
Table 18: UK Online Retailers Market Dynamics, By Category Group, 2005-2015
Table 19: UK Online Retail Sales & Forecast (GBP billion), By Category Group, 2005-2015
Table 20: UK Online Retail Sales & Forecast (US$ billion), By Category Group, 2005-2015
Table 21: UK Total and Online Retail Sales in Food & Grocery Product Categories (GBP million), 2005-2015
Table 22: UK Total and Online Retail Sales in Food & Grocery Product Categories (US$ million), 2005-2015
Table 23: UK Total and Online Retail Sales in Electrical & Electronics Categories (GBP million), 2005-2015
Table 24: UK Total and Online Retail Sales in Electrical & Electronics Categories (US$ million), 2005-2015
Table 25: UK Total and Online Retail Sales in Music, video & entertainment Categories (GBP million), 2005-2015
Table 26: UK Total and Online Retail Sales in Music, video & entertainment Categories (US$ million), 2005-2015
Table 27: UK Total and Online Retail Sales in Apparel, Accessories & Luxury Categories (GBP million), 2005-2015
Table 28: UK Total and Online Retail Sales in Apparel, Accessories & Luxury Categories (US$ million), 2005-2015
Table 29: UK Total and Online Retail Sales in Books, News & Stationery Categories (GBP million), 2005-2015
Table 30: UK Total and Online Retail Sales in Books, News & Stationery Categories (US$ million), 2005-2015
Table 31: UK Total and Online Retail Sales in Sports & Leisure Equipment (GBP million), 2005-2015
Table 32: UK Total and Online Retail Sales in Sports & Leisure Equipment (US$ million), 2005-2015
Table 33: UK Total and Online Retail Sales in Furniture & Floor Coverings Categories (GBP million), 2005-2015
Table 34: UK Total and Online Retail Sales in Furniture & Floor Coverings Categories (US$ million), 2005-2015
Table 35: UK Total and Online Retail Sales in Home & Garden Product Categories (GBP million), 2005-2015
Table 36: UK Total and Online Retail Sales in Home & Garden Product Categories (US$ million), 2005-2015

List of Figures
Figure 1: The Triangulated Market Sizing Methodology
Figure 2: Total Internet Users (millions)
Figure 3: Total Fixed Broadband Internet Subscribers (millions)
Figure 4: Mobile Phone Penetration
Figure 5: UK Online Retail Consumers as a % of Total Online Population, 2010
Figure 6: UK Online Retail Sales as a % of Total Retail Sales
Figure 7: UK Growth of Traditional Retailing Vs Online Retailing, 2006-2015
Figure 8: UK Online Grocery Retail Sales
Figure 9: UK Online Sales Split (%), 2010
Figure 10: UK Channel Retail Sales & Forecast (US$ billion), By Channel Group, 2005-2015
Figure 11: UK Online Sales Vs Global Average (% of Total Retail)
Figure 12: UK Online Sales Vs Western European Countries Average (% of Total Retail)
Figure 13: UK Overall Retail Market Dynamics, By Channel, 2005-2015
Figure 14: UK Retail Sales & Forecast (GBP billion), By Channel Group, 2005-2015
Figure 15: UK Retail Sales Split, Online Vs Offline 2010
Figure 16: UK Online Retailers Market Dynamics, By Category Group, 2005-2015
Figure 17: UK Online Retail Sales & Forecast (US$ billion), By Category Group, 2005-2015
Figure 18: www.johnlewis.com: Well Organized Product Pages
Figure 19: www.johnlewis.com: Search Capabilities
Figure 20: www.johnlewis.com: Best Practices followed during checkout
Figure 21: www.johnlewis.com: Tools to aid Purchase
Figure 22: www.johnlewis.com: Mobile Edition of the Site
Figure 23: ASOS – Use of Online Space
Figure 24: ASOS – Trend Tool to aid Purchase Decision
Figure 25: Next - Use of Online Space
Figure 26: Next - Tools to aid Purchase
Figure 27: Maplin: Site Layout
Figure 28: E Buyer: Site Layout
Figure 29: Play.com: Site Layout

Note: Product cover images may vary from those shown

- John Lewis
- ASOS plc
- Next plc
- Maplin Electronics
- Ebuyer.com
- Play.com

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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