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Deliver Maximum Value with Limited Staff
Info-Tech Research Group, July 2011
Do only the work that really matters
Your Challenge
- The number of staff available to small and mid-sized IT groups is never enough to meet all of the requests made by the organization.
- IT must juggle resources among projects and smaller demands for service, with limited business support for prioritization or awareness of the implications of their demands.
- This solution set will help IT make better decisions as to which initiatives should get priority support.
Our Advice
Critical Insight
To achieve effective demand management, IT must have a number of processes in place:
- Executive management involvement in planning and priority-setting.
- Guidelines for how requests are to be prioritized.
- High control over what priorities staff set for their own work.
Impact and Result
- Ensure that the high priority projects and requests get staffing priority rather than those that are less importan.
- Improve the utilization (and productivity) of staff through better control of commitments and availability.
- Enable users to plan more accurately by improving transparency into IT activities.
Get to Action
1.Prioritize the service requests that are the most valuable to the organization
Do the work that really counts for the organization
- Storyboard: Deliver Maximum Value with Limited Staff
- Deal More Effectively with Demand for IT Staff
2.Provide guidelines for how requests are approved and prioritized
Manage expectations for what requests get higher priority
- Policy for Special Request Handling
- Demand Management Case Study: Constructive Transition
3.Assess the adequacy of the IT staff planning and prioritization processes in place
Improve IT's ability to focus on completing high priority initiatives
- Assessment Tool for Improving Staff Planning
4.Track who is allocated to which request or project and who is available for new assignments
Assign staff to address high priority requirements
- Staff Allocation Tool and Report
*This is a bundle package with multiple titles
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