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Converging Business Support Systems (BSS) and Operational Support Systems (OSS): Obstacles and Answers
TM Forum, April 2011, Pages: 20
TM Forum Quick Insights reports take the communications industry's hottest topics and offer preliminary research and analysis, often including interviews with senior executives and ideas from corresponding executive roundtables discussions. Written by renowned industry journalists and analysts, these reports ask the questions we all want to know of opinion-leading senior executives.
What does the future hold for Business Support Systems (BSS) and Operational Support Systems (OSS) in need of change?
According to Stratecast, service providers' current approach “cannot be sustained.” This report explores:
- How the situation is hampering good customer service
- The nature of and the differences between BSS and OSS
- Difficulties inherent in data migration
- Why aligning IT with business goals is so important
- Progress being made: TM Forum's Information Framework and Business Process Framework
- The importance of change management
This report was researched and written by Colin Ashford, Founder of OSS Evolution, and includes a sponsored feature by Ericsson.
Also inside this report:
- Why the need to merge BSS and OSS is so strong
- Long-standing differences between BSS and OSS are an inhibitor
- Difficult data moves
- Aligning business and IT
- Billing – Inhibitor or solution?
- Overcoming people's resistance to change.
Please note: This report is free to TM Forum members.
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