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Managed Services
TM Forum, April 2011, Pages: 44
TM Forum’s Business Intelligence Quarterly explores the business transformation issues facing the communications and associated industries right now. Written by well-known industry analysts, the reports provide a melding of big picture trends , virtual panel discussions with leading industry figures, case studies, real life scenarios and supporting data from the Forum's latest Business Benchmarking studies.
The shape of the successful communication service provider (CSP) is changing. Since the early days, CSPs have been very independent, typically developing all of their systems in house. More recent years have seen many functions outsourced, even key functions, with increasing success.
In many parts of the world, falling and stalling core revenues are forcing service providers to take a hard look at their operations and business approach to delivering services. Using managed services, including cloud services, is a good way to move costs from capital expenditure (CapEx) to operational expenditure (OpEx), and possibly reduce them further, while gaining greater operational flexibility.
This report looks at global communications trends that are acting as drivers towards the adoption of managed services, as well as how they will change CSPs structure, strategy and operating models.
A lively panel discussion is included involving nine industry experts. Together they explore the following questions:
- Which services and functions might benefit most from outsourcing?
- What are the primary drivers using for managed services, including cloud services?
- What are the main factors hindering the take-up of managed services?
- How often are the objectives of choosing to use a managed service realized?
- What are the most common reasons for missing or achieving those aims?
Keywords; communications service provider, PSTN income , telecom revenue, compound annual growth rate , developing economies , TM Forum, Frameworx, Toni Graham, managed services, CapEx, capital expenditure, OpEx, operational expenditure, cloud services, cloud, global communications trends, adoption of managed services, operational flexibility, primary drivers, industry experts, Infonetics Research , mobile broadband subscribers , upfront investment, OpEx reduction, inhibitors, outsourcing, governance framework, governance model
Please note: This report is free to TM Forum members.
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