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Managed Services: The Road to Operational Efficiency?
TM Forum, Jan 2011, Pages: 18
TM Forum Quick Insights reports take the communications industry’s hottest topics and offer preliminary research and analysis, often including interviews with senior executives and ideas from corresponding executive roundtables discussions. Written by renowned industry journalists and analysts, these reports ask the questions we all want to know of opinion-leading senior executives.
In the next few years, we will see radical changes in the structure of the communications industry, with none of the larger operators continuing to offer all the services they do now, end-to-end. In this scenario, the big question is how will managed services evolve, what will communications services providers (CSPs) choose to outsource? What managed services will they offer others?
It is disconcerting that so many people in the communications industry view managed services as a way of saving money. It's is understandable though, given that Gartner expects average revenue per user to decline by up to 25 percent by 2014, as the likes of Google and Skype continue to prosper and disrupt the network operators' established business models. Our report looks at:
- What's stopping CSPs from fixing managed services into their growth strategy?
- New ways of thinking about managed services;
- Sensible steps toward their successful adoption;
- What role could TM Forum play in moving managed services forward?
Keywords: managed services, communications service provider, Frameworx, TM Forum, business benchmarking, business metrics, gartner, business stategy, outsourcing, service level agreements
Please note: This report is free to TM Forum members.
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