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The Evolution of Billing
TM Forum, April 2011, Pages: 40
TM Forum’s Business Intelligence Quarterly explores the business transformation issues facing the communications and associated industries right now. Written by well-known industry analysts, the reports provide a melding of big picture trends , virtual panel discussions with leading industry figures, case studies, real life scenarios and supporting data from the Forum's latest Business Benchmarking studies.
Billing has been shaped by the hostile economic climate of recent times.
This Business Intelligence Quarterly looks at the business realities that are affected by and in turn impact billing functions. They include the introduction of new services, cash flow, how billing contributes to new business, enterprises' billing priorities and the move towards e-billing and web self-service.
Drawing on results from a recent business benchmarking study and insights from an opinion poll survey of Communication Service Provider (CSPs) billing executives, the report looks at the following:
Section 1 – Provides a look at billing performance and a glimpse of the impact of daily operations CSPs are putting into their systems
Section 2 – A virtual panel explores the state of CSPs billing and its evolution. Eight billing experts provide their perspectives.
Keywords: business intelligence, business benchmarking, billing, communications service provider, TM Forum, Frameworx, Toni Graham, economic climate, billing survey, new trariff, bill adjustments, level of detail records, cost of billing, cash-to-order, activation-to-bill, e-billing, e-payments, intergrated billing systems, customisation, upselling, BSS, Business support systems, OSS, operational support systems, IT architecture
Please note: This report is free to TM Forum members.
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