Unified Communications Market Trends, 2010-2013
Osterman Research, Inc, May 2011, Pages: 52
This report focuses on demand for unified communications and related technologies in the North American market. The research conducted for this report, as well as the report itself, are focused on the needs of vendors, investors and others who are interested in participating in the unified communications market in some fashion, whether as providers of the underlying technology, security systems that are focused on protecting a unified communications infrastructure, archiving systems or other systems. The information presented in this report is designed to help these organizations to make informed decisions about the future opportunities available in this market.
The research was conducted, and this report was written, from an objective viewpoint, not with any predisposition for or against unified communications. Because multiple vendors were involved in funding this report, no particular vendor's viewpoint had an influence on shaping the research focus, although early subscribers to the report were given the opportunity to provide input to the questions fielded to the survey audience.
Chapter 1 Executive Summary
Chapter 2 Background and Methodology
Chapter 3 Where Unified Communications is Today
Chapter 4 Difficulities in the Current Messaging Environment
Chapter 5 Drivers for Unified Communications
Chapter 6 Inhibitors to Unified Communications
Chapter 7 Cost and Budget Issues
Chapter 8 Purchase and Management Decisions
Chapter 9 Communications Deployment Preferences and Plans
Chapter 10 Unified Communications Vendor issues
List of Figures
Proportion of Users Employing Unified Communications, 2010-2013
Views on the Desirability of Integrating Communications
Proportion of Users Employing Unified Communications, 2010-2013
Proportion of Users and Organizations Employing Unified Communications, 2010-2013
Problems in Managing Various IT Systems
Median Minutes of Monthly, Unplanned Downtime
Perception of How Well Equipped Organizations are to Archive Various Content Types
Concern About the Need to Archive Voicemail for E-Discovery
Importance of Various Initiatives
Importance of Various Unified Communications Capabilities
Drivers for Considering Moving to a New Unified Communications System
Anticipated Impact of Unified Communications on Various Groups
Value of Various Attributes of a Unified Communications System
Value of Various Attributes of a Conventional Communications System
Factors That Keep Organizations From Deploying Unified Communications
Anticipated Impact of Unified Communications on Storage Requirements Compared to Conventional Communication Systems
Anticipated Impact of Unified Communications on IT Labor Requirements Compared to Conventional Communication Systems
Anticipated Impact of Unified Communications on Overall Communications Costs
(Including Telephony) Compared to Conventional Communication Systems
Anticipated Impact of Unified Communications on Implementing and Enforcing
Corporate Policies Compared to Conventional Communication Systems
Anticipated Impact of Unified Communications on Managing Nightly or Other
Regular Compared to Conventional Communication Systems
Perception of the Impact that Unified Communications Would Have on Security Issues
Estimated Monthly Costs per Seat for Email and Telephony
Confidence in Cost Estimates for Email and Telephony
Final Decision Makers for Unified Communications Purchases
Importance of Various Factors in a Unified Communications Environment
Groups That Manage Unified Communications
List of Figures (concluded)
Level of ‘Political' Difficulty Between Email Management and Telephony Management if Organizations Were to Deploy (or Have Deployed) Unified Communications
Timing for Migration to a New Messaging System
Desirability of Various Delivery Models for Deploying Email and Unified Communications Systems
Operating System Preference for Deploying Unified Communications
Distribution of Unified Communications Systems in Use by Vendor
List of Tables
Importance of Various Initiatives in 2010
Distribution of Users by Messaging Platform
Delivery Models for Various Capabilities
Roles of Various Functions in Purchasing Unified Communications Systems
Likelihood of Considering Various Unified Communications Vendors
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