Radar for CMDB/CMS Use Cases - Innovation through Diversity: Q2 2011

Enterprise Management Associates, July 2011, Pages: 98

This EMA Radar introduces a new way of looking at value in Configuration Management Database and Configuration Management System (CMDB/CMS) technologies by focusing on these technologies as enablers rather than as a purely separate market in themselves. No one should invest in a CMDB, or begin a CMS, just to have one.

Indeed, the whole notion of a CMDB, and in particular a CMS, is revolutionary exactly because it deconstructs traditional management product assumptions and allows for the reconciliation and effective usage of many different sources of service management information to support virtually all IT processes. Through its normalized data sets and potentially federated, reconciled resources, it provides IT with a truly cohesive foundation for decision-making and automation in everything from performance diagnostics, to optimizing infrastructure, to managing change, to portfolio governance in terms of value and cost.

The EMA Radar for CMDB/CMS Use Cases targets three critical use
cases typical of most CMDB or CMS deployments.

These are:

- Asset management and financial optimization
- Change management and change impact analysis
- Service impact management

Executive Introduction
Why No Platform Vendors?
The CMDB/CMS Market in Transition
Methodology

What is a CMDB/CMS?
The CMDB’s Second Parent

Areas of Evaluation: The CMDB/CMS RFP
Deployment and Administration
Cost Advantage
Architecture and Integration
Functionality
Use-case Priorities
Asset Lifecycle Management
Change Management and Change Impact Analysis
Service Impact Management
Tradeoffs in Evaluation

Why Deployments Count
Miscellaneous Quotes (Vendors and Customers)
Market
Design
Deployment
Need and Benefits

The Vendors Represented Here
Each Vendor in Alphabetical Order

General Benefits

Asset Management and Financial Optimization
Value Leaders
Strong Value
Specific Value

Change Management and Change Impact Analysis
Value Leaders
Strong Value

Service Impact Management
Value Leaders
Strong Value
Specific Value

Awards

Conclusion

Vendor Profiles
AccelOps Profile: AccelOps Virtual Appliance
ASG Profile: ASG-metaCMDB
Axios Systems Profile: assyst Version 9 Feature Pack 3
FireScope Profile: FireScope Orchestrate
iET Solutions Profile: iET CMDB
Interlink Software Profile: Service Configuration Manager (SCM)
LANDesk Profile: LANDesk Service Desk Suite
N(i)2 Network Infrastructure Inventory Profile:
Configuration Management Platform
Numara Software Profile: Numara FootPrints
ServiceNow Profile: ServiceNow CMDB
SunView Profile: ChangeGear Enterprise CMDB Edition

Vendors at a Glance

Standards Priorities

- AccelOps
- ASG
- Axios Systems
- FireScope
- iET Solutions
- Interlink Software
- LANDesk
- N(i)2 Network Infrastructure Inventory
- Numara Software
- ServiceNow
- SunView

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