|
|
 |
|
Viewing report
|
|
|
|
How to Handle Difficult Conversations as an HR Executive - Best Tips, Techniques and Ways to Handle the Most Difficult Conversations with Colleagues, Subordinates, Partners, Customers & More
ExecSense, Aug 2011, Minutes: 60
In today’s fast-paced world, organizations are regularly adapting to meet the economic, social, political, global, competitive and regulatory changes. However, these demands can often lead to increased tensions among employees, colleagues and business partners, which need to be handled delicately.
In this 60 minute webinar, ExecSense examines key principles that human resource executives need to know about handling difficult conversations with superiors, colleagues/peers, subordinates, customers and more, so that they can handle such conversations in the best manner possible during these quickly-changing times.
Steve Freeman, SPHR, Director of Human Resources Consulting for Odyssey One Source, has had 25 years in HR leadership and advisory role experience, most with Fortune 100 companies. In this webinar he will cover:
- How HR executives can gain credibility, value and respect through effective delivery of difficult communications with CEO’s, presidents and peers to help secure them “a seat at the table”
- Specific, easy-to-implement ways for HR executives to enhance their communication skills when having difficult business-related conversations
- The most common uncomfortable questions HR executives need to be ready to answer and specific examples of what to say and what not to say to each of these questions
- The best tips and techniques used by leading HR executives – considered to be some of the best communicators – and what you should incorporate into your own strategy when firing someone, having a dispute with a vendor/partner, having a disagreement with a colleague, delivering difficult news, and many other situations
- A look at the most common difficult situations HR executives find themselves in, specific strategies for how to best handle each of these situations, and how improving your communication skills in these instances can directly impact your success
Upon ordering, ExecSense will email you a link to download the webinar files for viewing on your computer, mobile phone, iPod, iPad, Kindle or printed out. The downloaded files will include the PowerPoint presentation, audio narration and jpeg images of the slides (for watching on your mobile media device). Take advantage of your next commute, flight, business trip, lunch, or free hour in your schedule to view this webinar.
|
|
|
|
