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ServiceNow Extends Functionality with June 2011 Release

Enterprise Management Associates, July 2011, Pages: 4


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ServiceNow, the provider of a comprehensive Software as a Service (SaaS) offering for IT Service Management (ITSM), has solidified and extended its product with new functionality deployed on June 3. This is billed primarily as a ìconsolidationî release, yet includes two new applications and platform enhancements.

This included:

- A Change Risk survey assessment framework, with user configurable criteria and risk weighting.
- A Data Certification application
- A new integrated Governance, Risk, and Compliance module.
- A Document Management module, with basic authoring and tracking capabilities.
- Enhancements to the social media features.

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