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APAC Customer Services, Inc.: Company Profile and SWOT Analysis
iCD Research, Dec 2011, Pages: 28
Synopsis
ICD Research's 'APAC Customer Services, Inc.: Company Profile and SWOT Analysis' contains in depth information and data about the company and its operations. The profile contains a company overview, business description, financial ratios, SWOT analysis, key facts, information on products and services, details of locations and subsidiaries, plus information on key news events affecting the company.
Summary
This SWOT analysis and company profile is a crucial resource for industry executives and anyone looking to gain a better understanding of the company's business.
ICD Research's 'APAC Customer Services, Inc.: Company Profile and SWOT Analysis' report utilizes a wide range of primary and secondary sources, which are analyzed and presented in a consistent and easily accessible format. ICD Research strictly follows a standardized research methodology to ensure high levels of data quality and these characteristics guarantee a unique report.
Scope
- Examines and identifies key information and issues about 'APAC Customer Services, Inc.' for business intelligence requirements
- Studies and presents the company's strengths, weaknesses, opportunities (growth potential) and threats (competition). Strategic and operational business information is objectively reported
- Provides analysis on financial ratios of the company
- The profile also contains information on business operations, company history, major products and services, prospects, key competitors, key employees, locations and subsidiaries
Reasons To Buy
- Quickly enhance your understanding of the company
- Gain insight into the marketplace and a better understanding of internal and external factors which could impact the industry
- Increase business/sales activities by understanding your competitors’ businesses better
- Recognize potential partnerships and suppliers
- Obtain yearly profitability figures
Key Highlights
APAC Customer Services Inc. (APAC) is one of the leading customer care solutions providing companies. It offers services to healthcare, financial services, publishing, business services, travel and entertainment, and communications sector. The company also offers business solutions related to facilities management, custom-built desktop technology, consulting services and quality assurance monitoring. In addition, APAC provides services through multiple communication channels, including telephone, internet, email, fax, mail correspondence, and automated response generated from customers. As of January 2, 2011, the company operated 15 customer care centers, which includes eight domestic, two domestic client-owned facilities, four international centers located in the Philippines and one international center located in the Dominican Republic. It's the US operations comprised of about 6,300 workstations and the international operations consisted of about 4,600 workstations. APAC is headquartered in Bannockburn, Illinois, the US.
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