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Viewing report
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Evaluation of E-Government Initiatives for Citizen-
Centric Delivery. Edition No. 1
VDM Publishing House, Aug 2008, Pages: 100
Developments in digital technologies are
transforming the ways in which information is being
delivered. Users, as a result, alter their
perceptions of potential use of such technologies.
Upon witnessing a wide variety of expectations,
entities in social and private agencies deliver
initiatives that are designed to meet informational
needs of the eventual user. Through electronic
government programs, state and federal agencies
consider effective delivery of information to
citizens (government-to-citizen
services). Past research indicates that, due to
varied expectations that people hold while utilizing
public services available through digital means,
there needs to be a citizen-centric delivery of
information related to such services. The book
extends this premise by
evaluating citizens satisfaction with online
governmental information services by formulating a
model for satisfaction-EGOVSAT. To demonstrate its
applicability, the model has been applied to online
Advanced Transportation Information Services (ATIS),
a form of government-to-citizen online service
delivery in two US cities-Los Angeles and
Minneapolis/St.Paul.
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