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Personality and Leadership as Dispatcher Retention Tools. Edition No. 1
VDM Publishing House, Oct 2008, Pages: 156
For over thirty years rapid technological advances,
combined with increases in population and demographic
shifts, have been among drivers of growth in 9-1-1
telecommunicator occupations. In the past decade,
dispatcher retention has been further exacerbated by
rapid telecommunication advancements, dynamic
environmental stressors, and high-technology
occupational opportunities. These change factors
have resulted in an increased emphasis on E 9-1-1
staffing issues; they have created a need for
employee retention strategies This case study
examined relationships between personality and
retention of 9-1-1 emergency telecommunicators. The
study evaluates linkages between individual
characteristics, contextual performance, servant
leadership, and person-job fit, as related to
dispatcher retention. Findings indicate significant
relationships do exist between personality and
employee retention, person-job fit, contextual
performance, and servant leadership traits expressed
as contextual performance in the sites examined.
Further, findings of this study provide a sound case
for on-going investigation of relationships between
personality, Servant Leadership, and dispatcher
retention.
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