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Interorganizational Business Interactions. Edition No. 1
VDM Publishing House, Oct 2008, Pages: 148
Services are distinguished from products by their
interactive nature, long-lasting business
relationships among the engaged parties, and a
gradual exchange of value over time. Today, An
increasing portion of the world economy is
represented by services instead of products. Thus, it
is crucial to develop new methods for modeling,
analyzing, and enacting service engagements that
support the above distinguishing aspects of services.
However, the current approaches are not suitable for
the service-oriented economy because they offer only
product-oriented abstractions. This monograph
provides a technical framework with rigorous formal
underpinnings to develop and maintain IT systems for
service engagements. It has three main components:
(1) a business-level method based on the notion of
commitments for modeling services, (2) techniques for
modeling and analysis of contracts via commitments,
and (3) a method for systematically accommodating
evolving business requirements. Beyond the scholarly
impact, this work has influenced at least two
practical efforts: standardization of foreign
exchange processes under TWIST and study of business
contracts under European Union IST-CONTRACT project.
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