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Viewing report
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Technology Acceptance of Complex Products and Systems. Edition No. 1
VDM Publishing House, Aug 2008, Pages: 264
Terrestrial Trunked Radio (TETRA), a complex
communication system is mainly used by public safety
organisations. As the TETRA technology is included in
a category of industrial goods called complex
products and systems (CoPS), this communication
system is the candidate CoPS example. In all business
contexts, complex information technologies bring
productivity gains for the organisation only when the
target group uses the system in the way it is
supposed to be used. There are determining factors
that motivate an end user to accept/use a technology.
The underlying study investigates the factors
influencing the acceptance of the TETRA technology on
the end-user level. The theoretical model is based on
Davis Technology Acceptance Model (TAM). A
qualitative pre-study was followed by a broad
empirical assessment in quantitative terms. Results
confirm the original TAM core constructs. Further;
the specific extension of the traditional TAM is
especially valuable, as for example this study proves
the high significance of the influence of perceived
system interoperability.
The overall model provides valuable theoretical input
for further technology acceptance studies.
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