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Ethical Issues and Workplace Problems in Commercial
Hospitality. Edition No. 1
VDM Publishing House, March 2009, Pages: 376
This thesis explores a world of pretence and glamour,
uncovering and explaining causes of workplace
problems and the dubious practices that lie behind
the cheerful facade of commercial hospitality. Eight
problems are analysed in detail: working in smoke,
sexual harassment, constructive dismissal, staffing
levels, training, illegal alcohol service, poor food
hygiene, and theft. The persistent focus is the
avoidable harm and wrongdoing that can occur where
groups of people are controlled by a few. The
hypotheses therefore address the behaviour of
hospitality workers generally, but managers in
particular, who are ultimately responsible for
workplace conduct, and employee happiness. Although
unethical practices are found to be common, many
managers are unaware of this. Causes of workplace
problems and unethical behaviour are shown to be low
pay and poor training, which are considered to
significantly undermine the industry’s potential for
success.
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