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Viewing report
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Internet Banking Process Improvement via Team Approach. Edition No. 1
VDM Publishing House, May 2009, Pages: 396
Internet banking is an important Internet-delivered
service which is expected to provide benefits for
both commercial banks and bank customers.Internet
banking allows bank customers to have the freedom to
perform their financial activities at their
convenience. Developing, maintaining, and improving
Internet banking systems requires large amounts of
investment to maintain high levels of Internet
banking service quality, and the maintenance and
modification phase of the overall lifecycle cost is
a considerable part of this investment.Therefore, in
order to ensure high levels of usability,
reliability, and quality for these Internet banking
services, commercial banks need to make significant
investments in the maintenance and modification
phases of their Internet banking systems’ lifecycle.
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