• 1-800-526-8630U.S. (TOLL FREE)
  • 1-917-300-0470EAST COAST U.S.
  • +353-1-416-8900REST OF WORLD
Extended Warranties and Insurance for Grey Goods in Europe Product Image

Extended Warranties and Insurance for Grey Goods in Europe

  • ID: 1922128
  • October 2014
  • Region: Europe
  • 279 Pages
  • Finaccord

FEATURED COMPANIES

  • AIG
  • AmTrust
  • BNP Paribas Cardif
  • Estendo
  • MAPFRE Asistencia
  • Solid Försäkringar
  • MORE

Extended Warranties and Insurance for Grey Goods in Europe is a report about the market for extended warranties and insurance sold in conjunction with grey goods in 20 countries: Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, and the UK.

Grey goods are defined as desktop computers and computer peripherals such as non-mobile games consoles, printers and scanners. Related extended warranties and insurance always cover technical breakdown with protection for accidental damage and / or theft also incorporated in an increasing number of cases.

The report draws on extensive primary and secondary research covering close to 1,000 organisations involved in the production and distribution of grey goods including manufacturers, specialised retailers of consumer electronics, supermarket / hypermarket brands, department stores, variety retailers and other types of retailer (e.g. retailers of books and media products).

REASONS TO BUY

You may be able to use this report and the PartnerBASE™ dataset that accompanies it in one or more READ MORE >

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • AIG
  • AmTrust
  • BNP Paribas Cardif
  • Estendo
  • MAPFRE Asistencia
  • Solid Försäkringar
  • MORE

Table of Contents

Executive Summary

Introduction

European Overview

Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Ireland
Italy
Netherlands
Norway
Poland
Portugal
Romania
Russia
Spain
Sweden
Switzerland
Turkey
UK

List of Graphics / Tables

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

What is this report about?

Rationale

Evolving distribution channels both favour and compromise extended warranty provision

Methodology

Manufacturer and retailer survey

The survey's scope covers the vast majority of significant manufacturers and retailers of grey goods

Distribution channels for retailers

Market data

Exchange rates

Definitions

Extended warranties and insurance

Extended warranties and insurance linked to consumer products come in a variety of formats…

…and are frequently marketed to consumers under alternative titles

Several parties may be involved in the provision of warranties and insurance to consumers…

… and warranty extensions are sometimes offered at no explicit charge to the consumer

Premiums and other revenues

Operating models

Weighted shares

PartnerBASE and market data annexe

Finaccord

2.0 EUROPEAN OVERVIEW

Introduction

Underlying market value and volume

Across the 20 countries, expenditure on grey goods fell by more than 7% between 2009 and 2013

The value of this market in both France and the UK is higher than it is in Germany

Provision of extended warranties and insurance by manufacturers and retailers

Retailer extended warranty and insurance schemes are more numerous than manufacturer programs

Retailers selling both offline and online are most likely to promote cover for grey goods…

… with online-only retailers the least likely to have organised a scheme

Manufacturer schemes for extended warranties and insurance

Manufacturers of grey goods in the UK are most likely to have a scheme up and running

Some manufacturers utilise an external provider for the insurance elements of their programs…

… as epitomised by the links of The Warranty Group with Acer, Dell and Packard Bell

Retailer schemes for extended warranties and insurance

Among retailers, the program provision rate surpasses 50% when viewed across all 20 countries

Almost two thirds of these initiatives are outsourced entirely to one external partner…

… although internally-managed schemes are most numerous in three countries

The leading partners of retailers are a mixture of specialised and multi-line providers…

… including Allianz, AXA, Domestic & General, ERGO, Estendo, GARANZIA3 and SPB

Analysis for manufacturer and retailer schemes combined

Across all types of scheme, The Warranty Group leads the unweighted analysis…

… but is overtaken by five other players in the weighted computation

Risk coverage of all schemes for extended warranties and insurance

Cover for accidental damage has increased as a feature of policies protecting grey goods…

… and is especially visible in Austria and Sweden but least so in Belgium and Romania

Independent distribution channels

Independent providers of stand-alone grey goods cover are active in 11 out of the 20 countries

Market value for extended warranties and insurance

Take-up rates for extended warranties for grey goods may have declined in recent years…

… and are determined by a number of factors that vary by country

The net effect is likely to have been an overall decrease in the pan-European market value…

… although five countries could have bucked this trend

Relative to the value of its underlying grey goods sector, one market stands out as especially developed

Market forecasts to 2017

Decline in the underlying market value and volume is destined to continue through to 2017…

… in all countries other than two

Overall take-up rates for extended warranties for grey goods may edge back further

Thus, the market for extended warranties for grey goods is unlikely to grow…

... and neither will its country-by-country segmentation change much

Key data tables

3.0 AUSTRIA

Introduction

Underlying market value and volume

The value of the grey goods market slipped back between 2009 and 2013

Manufacturers' original warranty length and consumer law

Acer and Brother are unusual in offering three-year original warranties in Austria

Manufacturer schemes for extended warranties and insurance

AmTrust and London General Insurance are the only visible external partners used by manufacturers

Retailer schemes for extended warranties and insurance

High retailer provision rates are visible for extended warranties for grey goods

itonia claims the most partnerships albeit they are not necessarily the most valuable ones

Assona was bought by SchneiderGolling & Cie in March 2013

Risk coverage of all schemes for extended warranties and insurance

A large majority of extended warranty programs for grey goods include cover for accidental damage

Independent distribution channels

Stand-alone cover for printers and routers is available from one major multiline insurer

Market value for extended warranties and insurance

Market forecasts to 2017

Further shrinkage in the value of the grey goods market is probable between 2013 and 2017...

…which will cause the related extended warranty market to become even smaller

4.0 BELGIUM

Introduction

Underlying market value and volume

The value of Belgium's grey goods market fell by around EUR 60 million between 2009 and 2013

Manufacturers' original warranty length and consumer law

The original warranty of five manufacturers is limited to just one year in length

Manufacturer schemes for extended warranties and insurance

Over a half of manufacturers run extended warranty schemes for grey goods in Belgium

London General Insurance is the one external partner visible in this arena

Retailer schemes for extended warranties and insurance

Retailers of grey goods in Belgium adhere mainly to internally-managed extended warranty programs…

… with just one external provider claiming a partnership

CAP.Protection was acquired by SPB in March 2014 and is being merged into SPB Belgium

Risk coverage of all schemes for extended warranties and insurance

Most schemes focus purely on cover for technical failure

Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017

A further reduction in the value of the grey goods market is predicted from 2013 to 2017…

…which clouds the outlook for the associated extended warranty market

5.0 CZECH REPUBLIC

Introduction

Underlying market value and volume

The expenditure by Czech consumers on grey goods dipped below CSK 5.5 billion in 2013

Manufacturers' original warranty length and consumer law

Xbox is the only manufacturer to deviate from offering a two-year factory warranty

Manufacturer schemes for extended warranties and insurance

AmTrust and London General Insurance both hold partnerships with manufacturers

Retailer schemes for extended warranties and insurance

The internally-managed program of Datart is likely to be one of the largest in this field

Risk coverage of all schemes for extended warranties and insurance

Cover for accidental damage is available in a narrow majority of programs

Independent distribution channels

There is one independent option for Czech consumers seeking to acquire cover for grey goods

Market value for extended warranties and insurance

Market forecasts to 2017

By 2017, the annual sales volume of products classifiable as grey goods will have dropped to 1.5 million…

… thereby pushing back further the value of the related extended warranty market

6.0 DENMARK

Introduction

Underlying market value and volume

Danish consumers bought around 2 million items classifiable as grey goods in 2013

Manufacturers' original warranty length and consumer law

A half of manufacturers of grey goods offer a factory warranty lasting two years in Denmark

Manufacturer schemes for extended warranties and insurance

AmTrust, ANV and London General Insurance all work with manufacturers of grey goods

Retailer schemes for extended warranties and insurance

Multiple competitors possess one retailer partnership each in the grey goods extended warranty sector

The acquisition of Securator re-enforces the prominent position of Tryg in this market

Risk coverage of all schemes for extended warranties and insurance

Cover for accidental damage is normally available in extended warranty programs for grey goods

Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017

Between 2013 and 2017, the grey goods market value could fall by around 2.5%...

… although a fall in the overall take-up rate would cause a larger decline in the extended warranty sector

7.0 FINLAND

Introduction

Underlying market value and volume

As elsewhere in Europe, consumers in Finland are spending less on products classed as grey goods

Manufacturers' original warranty length and consumer law

Most manufacturers offer original warranties for grey goods lasting two years or more…

Manufacturer schemes for extended warranties and insurance

… and many also offer to extend these

London General Insurance holds the highest number of manufacturer partnerships

Retailer schemes for extended warranties and insurance

Half a dozen retailer-sponsored extended warranty schemes are in evidence

Risk coverage of all schemes for extended warranties and insurance

Most extended warranty programs for grey goods lack cover for the risk of accidental damage

Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017

A further retreat in the underlying market for grey goods is likely to occur between 2009 and 2017…

… and the value of the related extended warranty market will also contract

8.0 FRANCE

Introduction

Underlying market value and volume

The value of the grey goods market fell back slightly between 2009 and 2013

Manufacturers' original warranty length and consumer law

A majority of grey goods manufacturers limit themselves to offering one-year original warranties…

Manufacturer schemes for extended warranties and insurance

… albeit over a half run extended warranty schemes...

...with two international insurers and one broker active as partners of manufacturers

Most manufacturer programs are run on an internal basis

Retailer schemes for extended warranties and insurance

Over two thirds of grey goods retailers investigated promote extended warranty schemes…

...with a variety of different operating models in evidence

SPB was mentioned most frequently by retailers of grey goods in France

Underwriters owned by AXA are prominent as are CARMA, Domestic & General and GAN Eurocourtage

CARMA claims the highest weighted share of partnerships in a very fragmented sector

AssurOne welcomed Anacap Financial Partners as an equity investor in June 2014

Risk coverage of all schemes for extended warranties and insurance

Nearly a half of extended warranty schemes include cover for accidental damage

Independent distribution channels

Alternative providers include online specialist Direxi through its 'garantie des biens du foyer'

Extended warranties are also sometimes available through payment cards and bank accounts

Market value for extended warranties and insurance

Market forecasts to 2017

The market for grey goods is likely to continue shrinking in value between 2013 and 2017...

…thereby causing a further decline in the associated extended warranty market

9.0 GERMANY

Introduction

Underlying market value and volume

The value and volume of the grey goods market both slipped back sharply between 2009 and 2013

Manufacturers' original warranty length and consumer law

Two-year original warranties are the norm among manufacturers of grey goods in Germany

Manufacturer schemes for extended warranties and insurance

Extended warranty schemes are run by 11 of the 24 manufacturers investigated…

… although London General Insurance and AmTrust are the only external partners

Retailer schemes for extended warranties and insurance

Around one third of retailers surveyed operate extended warranty programs

In terms of unweighted partnerships, Domestic & General and Wertgarantie are the market leaders…

… although itonia and ERGO are most prominent in the weighted analysis

Domestic & General's revenues in Germany have been expanding quite rapidly

Wertgarantie sold more than 50,000 new policies in 2013 relative to new sales in the previous year

Risk coverage of all schemes for extended warranties and insurance

More than half of extended warranty programs for grey goods include cover for accidental damage

Independent distribution channels

In this and other areas, Friendsurance-Alecto has introduced the concept of online peer-to-peer insurance

Market value for extended warranties and insurance

Market forecasts to 2017

The market for grey goods is likely to carry on shrinking between 2013 and 2017...

…which is likely to translate into a further decline in the associated extended warranty and insurance market

10.0 IRELAND

Introduction

Underlying market value and volume

Ireland's grey goods market has experienced the same structural change as witnessed in other countries

Manufacturers' original warranty length and consumer law

Most original warranties are limited to a duration of just one year

Manufacturer schemes for extended warranties and insurance

Both AmTrust and London General Insurance are used as external partners by manufacturers…

Retailer schemes for extended warranties and insurance

… with both AIG and Domestic & General featuring among retailers

Risk coverage of all schemes for extended warranties and insurance

Most extended warranty programs for grey goods are limited to cover for technical faults

Independent distribution channels

Cover for modems is available from one independent provider

Market value for extended warranties and insurance

Market forecasts to 2017

A further reduction in the market for grey goods is predicted between 2013 and 2017...

…which will cause the associated extended warranty market to diminish too

11.0 ITALY

Introduction

Underlying market value and volume

The value of the grey goods market slipped back slightly between 2009 and 2013

Manufacturers' original warranty length and consumer law

Two-year original warranties are the norm among grey goods manufacturers in Italy

Manufacturer schemes for extended warranties and insurance

15 of the manufacturers investigated run extended warranty schemes…

…with AmTrust and London General Insurance as the only identifiable external partners

Retailer schemes for extended warranties and insurance

Retailers of grey goods in Italy quite commonly sell extended warranties

Once again, a quartet of external providers is visible, supplementing internally-managed programs

Estendo achieved revenue growth of over 40% in 2013

Business Company has begun expanding its extended warranty brand outside of Italy

Risk coverage of all schemes for extended warranties and insurance

Around a half of extended warranty programs for grey goods include cover for accidental damage

Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017

The market value for grey goods is forecast to diminish marginally between 2013 and 2017...

… but higher attachment rates will push up the value of the associated extended warranty market

12.0 NETHERLANDS

Introduction

Underlying market value and volume

The value of the Dutch grey goods market declined by around EUR 65 million between 2009 and 2013

Manufacturers' original warranty length and consumer law

The original guarantee of a significant proportion of manufacturers of grey goods is limited to just one year

Manufacturer schemes for extended warranties and insurance

Manufacturer extended warranty programs for grey goods are comparatively widespread…

… with two external insurance providers visible in the analyses of partnerships

Retailer schemes for extended warranties and insurance

Among retailers of grey goods, three operating models are visible for their extended warranty programs

Actua Assurantiën and Harmony Financial Services are the most prominent partners in weighted terms

… with the former having combined its product protection propositions under one brand in 2012

EWP is a sister company to Germany-based Wertgarantie within AEGIDIUS Rückversicherung

Risk coverage of all schemes for extended warranties and insurance

Cover for accidental damage is usually on offer within extended warranties for grey goods

Independent distribution channels

An alternative buying option is available to consumers through Computerverzekeren.nl

Market value for extended warranties and insurance

Market forecasts to 2017

The value of the market for grey goods is predicted to carry on falling between 2013 and 2017…

…and a decrease in take-up rates portends a contraction of the extended warranty market

13.0 NORWAY

Introduction

Underlying market value and volume

The value of the grey goods market retreated between 2009 and 2013

Manufacturers' original warranty length and consumer law

Acer and Brother both offer three-year original warranties for grey goods in Norway

Manufacturer schemes for extended warranties and insurance

Extended warranties are on offer from a clear majority of manufacturers investigated…

...with AmTrust and London General Insurance active as external providers for four of them

Retailer schemes for extended warranties and insurance

Moderna Försäkringar leads the field by weighted share of partnerships

Risk coverage of all schemes for extended warranties and insurance

Most extended warranty programs for grey goods include cover for accidental damage

Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017

Between 2013 and 2017, the underlying grey goods market is likely to diminish further…

… which will bring about another fall in the related extended warranty market

14.0 POLAND

Introduction

Underlying market value and volume

Between 2009 and 2013, the value of the Polish grey goods market slipped back somewhat

Manufacturers' original warranty length and consumer law

Most manufacturers of grey goods in Poland offer an original guarantee lasting two or three years

Manufacturer schemes for extended warranties and insurance

Extended warranties are available from two thirds of manufacturers surveyed…

... with London General Insurance used as underwriter by three of these

Retailer schemes for extended warranties and insurance

Over a half of retailers of grey goods promote an extended warranty scheme…

Ergo Hestia claims the most retailer partnerships…

… followed by Europ Assistance and Warta…

… with three other insurers and one broker (SPB Polska) also involved in this arena

Risk coverage of all schemes for extended warranties and insurance

A majority of extended warranty schemes include cover for accidental damage

Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017

The value of the market for grey goods will reduce further between 2013 and 2017...

… generating a similar fall in the related extended warranty market

15.0 PORTUGAL

Introduction

Underlying market value and volume

The Portuguese grey goods market stagnated between 2009 and 2013

Manufacturers' original warranty length and consumer law

Two-year original warranties are the norm among manufacturers of grey goods in Portugal

Manufacturer schemes for extended warranties and insurance

Extended warranty schemes are on offer from 11 of the 15 manufacturers investigated…

… although AmTrust and London General Insurance are the only external partners

Retailer schemes for extended warranties and insurance

Two retail brands run their extended warranty programs on a purely internal basis

Domestic & General and MAPFRE each claim two retailer partnerships

Risk coverage of all schemes for extended warranties and insurance

Several extended warranty programs for grey goods include cover for accidental damage

Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017

Between 2013 and 2017, it is likely that the value of the grey goods market will fall back further…

…with a similar trend apparent in the associated extended warranty and insurance market

16.0 ROMANIA

Introduction

Underlying market value and volume

The value of the grey goods market increased between 2009 and 2013 despite a decline in sales volume

Manufacturers' original warranty length and consumer law

Acer is unique among manufacturers in offering a three-year factory warranty in Romania

Manufacturer schemes for extended warranties and insurance

Dell, Epson, Fujitsu, HP, Lenovo, Panasonic and Toshiba all promote extended warranties

Retailer schemes for extended warranties and insurance

The largest retailer extended warranty programs are likely to be internally-managed ones

Risk coverage of all schemes for extended warranties and insurance

The schemes of Domo, Flanco and Lenovo incorporate cover for accidental damage

Independent distribution channels 208 Market value for extended warranties and insurance

Market forecasts to 2017

The market for grey goods is forecast to grow very slightly in value between 2013 and 2017...

…allowing a similar progression in the associated extended warranty market

17.0 RUSSIA

Introduction

Underlying market value and volume

The value of the grey goods market was essentially static between 2009 and 2013

Manufacturers' original warranty length and consumer law

Over a quarter of manufacturers offer three-year original warranties for grey goods in Russia

Manufacturer schemes for extended warranties and insurance

Over a half of manufacturers investigated run extended warranty schemes for grey goods…

… with all apparently managed on an internal basis

Retailer schemes for extended warranties and insurance

A variety of different operating models are in evidence when it comes to retailer extended warranties…

… with as many as five external partners used to one extent or another

Risk coverage of all schemes for extended warranties and insurance

Most programs are limited to cover for technical failure only

Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017 The market for grey goods is forecast to grow modestly between 2013 and 2017…

… with a slight contraction predicted in the associated extended warranty market

18.0 SPAIN

Introduction

Underlying market value and volume

The value of the grey goods market slipped back between 2009 and 2013 albeit volumes rose

Manufacturers' original warranty length and consumer law

Two-year original warranties are the standard among manufacturers of grey goods in Spain

Manufacturer schemes for extended warranties and insurance

The vast majority of grey goods manufacturers run extended warranty schemes…

… with AmTrust and London General Insurance the only two external partners named

Retailer schemes for extended warranties and insurance

A half of grey goods retailers surveyed have established an extended warranty program…

… often using external partners in a market characterised by a fairly fragmented supply structure

Risk coverage of all schemes for extended warranties and insurance

Cover for accidental damage is available through most extended warranties for grey goods

Independent distribution channels

Garante offers an independent option for consumers buying extended warranties for grey goods

Market value for extended warranties and insurance

Market forecasts to 2017

The market value for grey goods is forecast to diminish further between 2013 and 2017…

… which will also influence the direction of the related extended warranty market

19.0 SWEDEN

Introduction

Underlying market value and volume

Expenditure on products classifiable as grey goods has been declining for several reasons

Manufacturers' original warranty length and consumer law

Among manufacturers of grey goods, Brother offers the longest original guarantee in Sweden

Manufacturer schemes for extended warranties and insurance

A half of manufacturers of grey goods researched have an extended warranty program…

… with ANV and London General Insurance used as external underwriters in certain cases

Retailer schemes for extended warranties and insurance

MAPFRE Asistencia holds one important retailer partnership in this field in Sweden…

… as do the duo of Aon Sweden (as administrator) and AmTrust Nordic (as underwriter)

Risk coverage of all schemes for extended warranties and insurance

Cover for accidental damage is included in most extended warranty programs for grey goods

Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017

The structural decline in the grey goods market is destined to continue…

... meaning that the outlook for related extended warranties is also not favourable

20.0 SWITZERLAND

Introduction

Underlying market value and volume

The value of the grey goods market contracted by over CHF 40 million between 2009 and 2013

Manufacturers' original warranty length and consumer law

Three-year factory warranties enjoy a narrow lead over two-year ones among grey goods manufacturers

Manufacturer schemes for extended warranties and insurance

Over a half of manufacturers run extended warranty schemes for grey goods in Switzerland…

… with London General Insurance enjoying several partnerships in this sphere

Retailer schemes for extended warranties and insurance

Allianz Global Assistance serves three different retailers as an external partner for grey goods coverage

In Switzerland, Sertronics reportedly handles around 125,000 service claims a year

Risk coverage of all schemes for extended warranties and insurance

Cover for accidental damage is available in close to a third of schemes identified 252 Independent distribution channels

Market value for extended warranties and insurance

Market forecasts to 2017

The Swiss grey goods market is forecast to decline by over 15% between 2013 and 2017…

…causing the related extended warranty market to shrink in value

21.0 TURKEY

Introduction

Underlying market value and volume

As elsewhere in the world, the Turkish grey goods market is experiencing a structural decline

Manufacturers' original warranty length and consumer law

With a few exceptions, the preference of manufacturers is to offer a two-year original guarantee…

Manufacturer schemes for extended warranties and insurance

… and comparatively few provide extended warranties

Retailer schemes for extended warranties and insurance

One retail brand enhances its internally-managed extended warranty with externally-sourced cover for theft

Among internally-managed schemes, that of Media Markt is likely to generate the most value

Risk coverage of all schemes for extended warranties and insurance

Six out of 12 programs include cover for accidental damage

Independent distribution channels

Consumers can also buy cover directly from Cepkask

Market value for extended warranties and insurance

Market forecasts to 2017

Between 2013 and 2017, the Turkish grey goods market will contract further…

… causing a further reduction in the value of the associated extended warranty market

22.0 UK

Introduction

Underlying market value and volume

The value and volume of the grey goods market both slipped back between 2009 and 2013

Manufacturers' original warranty length and consumer law

Almost a half of manufacturers offer three-year original warranties for grey goods in the UK

Manufacturer schemes for extended warranties and insurance

18 manufacturers run extended warranty schemes but only four feature visible external partners…

… which include AmTrust and The Warranty Group's London General Insurance

Retailer schemes for extended warranties and insurance

The supply structure for retailer extended warranties for grey goods is fairly fragmented

Domestic & General is ranked first on an unweighted basis but falls to third in weighted terms

Domestic & General's UK revenues continue to grow at a healthy rate

Onex Partners has sold The Warranty Group to TPG Capital, another private equity firm

The annual turnover of Corporate Support Solutions now exceeds GBP 20 million

The merger of Carphone Warehouse and Dixons Retail unites two key players in consumer goods

Services remain an important revenue generator for Dixons Retail

Risk coverage of all schemes for extended warranties and insurance

Over a half of the 41 extended warranty programs for grey goods include cover for accidental damage

Independent distribution channels

Extended warranty cover for grey goods can also be acquired from a number of independent sources…

… albeit the main focus of most of these is mobile gadget and phone insurance cover

Market value for extended warranties and insurance

Market forecasts to 2017

The market for grey goods is forecast to continue its decline between 2013 and 2017...

…which is likely to translate into a further contraction of the associated extended warranty market

LIST OF GRAPHICS / TABLES

1.0 INTRODUCTION

Organisations offering grey goods researched in Europe, segmented by country, type and retailer operating model, 2014

2.0 EUROPEAN OVERVIEW

Value and volume of sales of grey goods in Europe, 2009 and 2013

Value of sales of grey goods in Europe, segmented by country, 2013

Value of sales of grey goods in Europe, segmented by country, 2009 and 2013

Volume of sales of grey goods in Europe, segmented by country, 2009 and 2013

Schemes for extended warranties and insurance linked to grey goods in Europe: unweighted and weighted segmentation between manufacturers and retailers, 2014

Provision rates for extended warranties and insurance linked to grey goods in Europe, segmented between manufacturers and retailers and, for retailers, by retailer category and distribution model, 2014

Provision rates for extended warranties and insurance linked to grey goods offered by manufacturers in Europe, segmented by country, 2014

Operating models for extended warranties and insurance linked to grey goods offered by manufacturers in Europe, segmented by country, 2014

Operating models for extended warranties and insurance linked to grey goods offered by manufacturers in Europe, segmented by country, 2014 (table)

Manufacturer schemes for extended warranties and insurance linked to grey goods in Europe: unweighted and weighted provider share of partnerships, 2014

Provision rates for extended warranties and insurance linked to grey goods offered by retailers in Europe, segmented by country, 2014

Operating models for extended warranties and insurance linked to grey goods offered by retailers in Europe, segmented by country, 2014

Operating models for extended warranties and insurance linked to grey goods offered by retailers in Europe, segmented by country, 2014 (table)

Retailer schemes for extended warranties and insurance linked to grey goods in Europe: unweighted and weighted provider share of partnerships, 2014

Manufacturer and retailer schemes for extended warranties and insurance linked to grey goods in Europe: combined unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Europe, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Europe, segmented by country, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Europe, segmented by country, 2014 (table)

Assumed take-up rates for extended warranties and insurance linked to grey goods in Europe segmented by country, 2009 and 2013

Approximate market value for extended warranties and insurance linked to grey goods in Europe, 2009 and 2013

Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2013

Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2009 and 2013

Value of extended warranties and insurance linked to grey goods as a percentage of the underlying market for grey goods in Europe segmented by country, 2013

Value of extended warranties and insurance as a percentage of the underlying market for grey goods in Europe segmented by country, 2013 (table)

Value and volume of sales of grey goods in Europe, 2013 and 2017 (forecast)

Value of sales of grey goods in Europe, segmented by country, 2013 and 2017 (forecast)

Volume of sales of grey goods in Europe, segmented by country, 2013 and 2017 (forecast)

Assumed take-up rates for extended warranties and insurance linked to grey goods in Europe segmented by country, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Europe, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2013 and 2017 (forecast)

Approximate underlying market value for grey goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)

Approximate underlying market volume for grey goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)

Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)

3.0 AUSTRIA

Value and volume of sales of grey goods in Austria, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Austria, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Austria: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Austria: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Austria: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Austria: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Austria, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Austria, 2009 and 2013

Value and volume of sales of grey goods in Austria, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Austria, 2013 and 2017 (forecast)

4.0 BELGIUM

Value and volume of sales of grey goods in Belgium, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Belgium, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Belgium: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Belgium: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Belgium: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Belgium: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Belgium, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Belgium, 2009 and 2013

Value and volume of sales of grey goods in Belgium, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Belgium, 2013 and 2017 (forecast)

5.0 CZECH REPUBLIC

Value and volume of sales of grey goods in the Czech Republic, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in the Czech Republic, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in the Czech Republic, 2014

Approximate market value for extended warranties and insurance linked to grey goods in the Czech Republic, 2009 and 2013

Value and volume of sales of grey goods in the Czech Republic, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in the Czech Republic, 2013 and 2017 (forecast)

6.0 DENMARK

Value and volume of sales of grey goods in Denmark, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Denmark, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Denmark: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Denmark: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Denmark: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Denmark: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Denmark, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Denmark, 2009 and 2013

Value and volume of sales of grey goods in Denmark, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Denmark, 2013 and 2017 (forecast)

7.0 FINLAND

Value and volume of sales of grey goods in Finland, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Finland, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Finland: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Finland: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Finland: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Finland: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Finland, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Finland, 2009 and 2013

Value and volume of sales of grey goods in Finland, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Finland, 2013 and 2017 (forecast)

8.0 FRANCE

Value and volume of sales of grey goods in France, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in France, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in France: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in France: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in France: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in France unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in France, 2014

Approximate market value for extended warranties and insurance linked to grey goods in France, 2009 and 2013

Value and volume of sales of grey goods in France, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in France, 2013 and 2017

9.0 GERMANY

Value and volume of sales of grey goods in Germany, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Germany, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Germany: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Germany: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Germany: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Germany: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Germany, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Germany, 2009 and 2013

Value and volume of sales of grey goods in Germany, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Germany, 2013 and 2017 (forecast)

10.0 IRELAND

Value and volume of sales of grey goods in Ireland, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Ireland, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Ireland: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Ireland: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Ireland: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Ireland: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Ireland, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Ireland, 2009 and 2013

Value and volume of sales of grey goods in Ireland, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Ireland, 2013 and 2017 (forecast)

11.0 ITALY

Value and volume of sales of grey goods in Italy, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Italy, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Italy: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Italy: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Italy: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Italy: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Italy, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Italy, 2009 and 2013

Value and volume of sales of grey goods in Italy, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Italy, 2013 and 2017 (forecast)

12.0 NETHERLANDS

Value and volume of sales of grey goods in the Netherlands, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in the Netherlands, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in the Netherlands: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in the Netherlands: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in the Netherlands: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in the Netherlands: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in the Netherlands, 2014

Approximate market value for extended warranties and insurance linked to grey goods in the Netherlands, 2009 and 2013

Value and volume of sales of grey goods in the Netherlands, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in the Netherlands, 2013 and 2017 (forecast)

13.0 NORWAY

Value and volume of sales of grey goods in Norway, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Norway, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Norway: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Norway: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Norway: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Norway: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Norway, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Norway, 2009 and 2013

Value and volume of sales of grey goods in Norway, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Norway, 2013 and 2017 (forecast)

14.0 POLAND

Value and volume of sales of grey goods in Poland, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Poland, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Poland: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Poland: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Poland: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Poland unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Poland, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Poland, 2009 and 2013

Value and volume of sales of grey goods in Poland, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Poland, 2013 and 2017 (forecast)

15.0 PORTUGAL

Value and volume of sales of grey goods in Portugal, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Portugal, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Portugal: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Portugal: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Portugal: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Portugal: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Portugal, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Portugal, 2009 and 2013

Value and volume of sales of grey goods in Portugal, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Portugal, 2013 and 2017 (forecast)

16.0 ROMANIA

Value and volume of sales of grey goods in Romania, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Romania, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Romania: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Romania: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Romania: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Romania: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Romania, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Romania, 2009 and 2013

Value and volume of sales of grey goods in Romania, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Romania, 2013 and 2017 (forecast)

17.0 RUSSIA

Value and volume of sales of grey goods in Russia, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Russia, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Russia: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Russia: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Russia: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Russia: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Russia, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Russia, 2009 and 2013

Value and volume of sales of grey goods in Russia, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Russia, 2013 and 2017 (forecast)

18.0 SPAIN

Value and volume of sales of grey goods in Spain, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Spain, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Spain: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Spain: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Spain: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Spain: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Spain, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Spain, 2009 and 2013

Value and volume of sales of grey goods in Spain, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Spain, 2013 and 2017 (forecast)

19.0 SWEDEN

Value and volume of sales of grey goods in Sweden, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Sweden, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Sweden: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Sweden: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Sweden: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Sweden: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Sweden, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Sweden, 2009 and 2013

Value and volume of sales of grey goods in Sweden, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Sweden, 2013 and 2017 (forecast)

20.0 SWITZERLAND

Value and volume of sales of grey goods in Switzerland, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Switzerland, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Switzerland: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Switzerland: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Switzerland: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Switzerland: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Switzerland, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Switzerland, 2009 and 2013

Value and volume of sales of grey goods in Switzerland, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Switzerland, 2013 and 2017 (forecast)

21.0 TURKEY

Value and volume of sales of grey goods in Turkey, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in Turkey, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Turkey: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in Turkey: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Turkey: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in Turkey: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Turkey, 2014

Approximate market value for extended warranties and insurance linked to grey goods in Turkey, 2009 and 2013

Value and volume of sales of grey goods in Turkey, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in Turkey, 2013 and 2017 (forecast)

22.0 UK

Value and volume of sales of grey goods in the UK, 2009 and 2013

Comparative length of original warranties offered by manufacturers of grey goods in the UK, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in the UK: provision rates and operating models, 2014

Manufacturer schemes for extended warranties and insurance linked to grey goods in the UK: unweighted and weighted provider share of partnerships, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in the UK: provision rates and operating models, 2014

Retailer schemes for extended warranties and insurance linked to grey goods in the UK: unweighted and weighted provider share of partnerships, 2014

Risk coverage of all schemes for extended warranties and insurance linked to grey goods in the UK, 2014

Approximate market value for extended warranties and insurance linked to grey goods in the UK, 2009 and 2013

Value and volume of sales of grey goods in the UK, 2013 and 2017 (forecast)

Approximate market value for extended warranties and insurance linked to grey goods in the UK, 2013 and 2017 (forecast)

Note: Product cover images may vary from those shown

- AIG
- Allianz Global Assistance
- AmTrust
- AXA
- BNP Paribas Cardif
- Domestic & General
- Estendo
- Europ Assistance
- MAPFRE Asistencia
- Moderna Försäkringar
- Solid Försäkringar
- SPB
- SquareTrade
- The Warranty Group and Wertgarantie

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

RELATED PRODUCTS

Our Clients

Our clients' logos