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Business Oriented Service Management: A Roadmap for IT
Cutter Consortium, Aug 2011, Pages: 16
Why doesn't the promise of great IT (or the threat of bad IT) inspire the business community to be more tightly integrated in IT services delivery? The lack of a common language between business and IT is well documented as the problem — but a diagnosis is not the same thing as a cure.
The new report Business-Oriented Service Management: A Roadmap for IT Cutter Senior Consultant Bill Keyworth lays out a roadmap that ties various levels of business maturity to prescriptions for IT action. It offers a business-oriented approach to maximizing the perception of IT effectiveness by using 'business' language to tie IT deliverables to end-user objectives. This report uses both hypothetical scenarios and a real case study of a midsized energy utility to examine how you can improve business-IT alignment.
The report highlights specific recommendations to strengthen initiatives associated with each business maturity level. It provides guidelines for BSM achievement, case studies of BSM success, and recommendations for initiating your own unique path to BSM. Find out how to articulate IT's benefits in terms that are meaningful and measurable to the business executive, and make the next step for IT more intuitive and doable.
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