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BIFMA Quality Standard Revision 9.3
BIFMA, May 2004, Pages: 40
The BIFMA Quality System Standard is a voluntary minimum quality system standard utilized within the Office Furniture Industry. This basic quality system standard is used by office furniture industry manufacturers and their suppliers. This standard was developed to provide an assessment of the supplier's quality system capabilities.
This document is based on important elements defined by ISO-9001 (2000 revision), incorporated into the ISO-1994 standard format of 20 elements. Not all elements of the standard will apply to all suppliers. Those elements that are exempt will be scored “NA” and will not be considered in the overall scoring for that supplier.
To be considered for compliance, the only elements that can be exempt from the audit are Design 4.4, Customer-Supplied Product 4.7, and Servicing 4.19. To promote acceptance of the audit results among the Office Furniture Manufacturers, Lead Auditors must have successfully completed an RAB (Registrar Accreditation Board) or International Accreditation Forum recognized Lead Auditor Training Program. In addition, participating Auditors must have successfully completed an RAB (Registrar Accreditation Board) or International Accreditation Forum recognized Auditor Training Program. Qualification should be noted on page vi and a copy of the training certificate attached to the audit. The Auditee (Supplier) is the accountable party who chooses a qualified second or third party auditor.
A great deal of time was spent in the development of the scoring system. It is used to provide insight into audit findings. Survey Scores for each element are based on a four-point scale. A minimum score of 3.0 in each of the audited elements is necessary for compliance. Scoring methodology for Level 1 through Level 4 is described in the Quality System Scoring Guidelines (page vii). Definitions for the terms used to define the various levels of scoring are listed on pages v and vi.
The Compliance period for this Standard is considered to be 3 years. Suppliers shall be re-assessed at minimum every 3 years using a Qualified Auditor as noted above.
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