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A Manager's Guide to Human Behavior, Fifth Edition
American Management Association Self-Study, April 2010, Pages: 244
Understanding how and why employees behave as they do is a critical skill for managers in every organization. Managers are responsible for ensuring that the organization’s mission and strategic goals are enacted, so it is of the utmost importance they know how to motivate and engage employees. This thoroughly updated and revised edition of “A Manager’s Guide to Human Behavior” will prepare managers to better understand, motivate, and focus the energies of individual employees and the collective energy of their work teams.
This completely updated course re-examines key theories and focuses on their practical application to typical management situations. New topics in this edition include learning organizations and open systems, as a context for understanding how individuals contribute to organizational effectiveness; self-awareness; Goleman’s emotional intelligence; and Bridge’s transitions model of change. The performance management section has been enhanced with a simplified process model (define, develop, review, and reward), and the section on leadership examines the concept of the versatile leader who engages the spirit, head, heart, and hands of employees.
Throughout the course, self-assessments, worksheets, checklists, and questionnaires give students the opportunity to apply what they are learning. Each chapter incorporates an action plan tied to the objectives and competencies for the topic area. Short case studies enable students to apply their new knowledge to analyze, understand, and influence human behavior.
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