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Communication Skills for Managers, Fifth Edition
American Management Association Self-Study, Aug 2002, Pages: 150
Communication Skills for Managers, Fifth Edition, is designed for new and experienced managers and others who want to improve their ability to communicate on the job.
Using real-life scenarios and interactive exercises, this course introduces practical concepts and proven techniques that will help you communicate more effectively with others, deliver your message successfully to a group, and write clearly and persuasively.
You will learn the key communication skills: how to listen, deliver your messages clearly, and ask questions. The course also showcases techniques for helping others learn new skills and tasks, making successful presentations, and writing business documents that meet your specific standards.
Assessments, exercises, and a Communication Skills Log give you the opportunity to identify your strengths and weaknesses, practice new skills, and apply what you’ve learned to your own business situation.
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