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How To Manage Conflict in the Organization, Second Edition
American Management Association Self-Study, Oct 2005, Pages: 176
Few skills are more important to your success as a manager than the ability to diagnose and resolve workplace conflicts. Conflict management—the ability to respond to on-the-job conflicts quickly and effectively and resolve them in a positive way—paves the way for higher productivity and more effective communication. How to Manage Conflict in the Organization, Second Edition, will provide you with the concepts and skills you need to transform conflict into a positive, productive force.
This new edition equips you with the strategies, tactics, and insights you need to gain control of tough conflict situations. You’ll discover how to spot potential interpersonal conflicts—and defuse them before they flare up. You’ll learn how to resolve conflicts positively by using proven principled negotiation techniques. You’ll understand how, when, where, and why to apply the five favored conflict resolution approaches. A variety of self-assessments, interactive exercises, and practical tools help you develop the skills you need to ensure success.
New topics in this edition include the impact of the changing workforce on conflict resolution (issues related to discrimination, retaliation, hostile environments, and harassment); when to consult with human resources about a conflict resolution situation; the growing importance of alternative dispute resolution (ADR) and an introduction to the most commonly used ADR techniques; and conflict resolution issues in electronic communication.
You’ll also find tools designed to give managers quick and easy access to key conflict resolution information, strategies, and techniques. How to Manage Conflict in the Organization, Second Edition, enables you to use creative thinking to transform conflict into an opportunity for both parties in a conflict to achieve their goals and contribute to the growth of the organization.
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