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Performance Management
American Management Association Self-Study, May 2002, Pages: 168
Businesses and industries of all types now acknowledge that their people constitute the real competitive advantage. They also realize that enhancing the performance of their people and, consequently, of the organization depends on the continuous improvement of staff at all levels. An effective Performance Management system is essential to help employees perform at their best and align their contributions with the goals, values, and initiatives of the organization.
Performance Management presents managers and supervisors with a clear model they can follow to plan, monitor, analyze, and maintain a satisfying process of performance improvement for their staff. Designed to encourage students to apply what they are learning to their current job responsibilities, this self-study course offers exercises and assessments to determine their own readiness to implement performance management. It also illustrates strategies for developing the crucial communication skills of coaching, problem solving, and giving feedback while teaching methods for linking organizational and personal goals.
By demystifying the role of various performance management techniques, such as 360° feedback, surveys, and performance appraisals, Performance Management provides the knowledge and tools to design and implement a workable system that benefits the organization and inspires employees to manage their own performance.
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